Live Casino Operations & Incident Response Specialist

Evolution; Buenos Aires; Presencial; ARS 55.567.904 - 69.459.880; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Full training and growth opportunities

Professional and personal development opportunities

Descripción de la vacante

Evolution is seeking a Service Support Specialist in Buenos Aires to monitor live casino game play and ensure operational efficiency. The candidate will be responsible for resolving technical issues, managing player disputes, and training team members. Strong organizational skills and bilingual communication in English and Spanish are essential. Candidates with prior experience, particularly within EVO, will be prioritized. This on-site position offers full training and growth opportunities.

Formación

• Experience in a similar role is required.
• Ability to maintain strict confidentiality is essential.
• Experience with EVO is considered an asset.

Responsabilidades

• Monitor and ensure all tables are operational without interruptions.
• Identify and resolve game irregularities due to errors.
• Manage incidents related to hardware, software, and connectivity.
• Resolve player disputes effectively.
• Train and mentor team members.

Conocimientos

Strong organizational skills

Strong written and verbal communication skills in both English and Spanish

Strong teamwork skills

IT knowledge

Herramientas

JIRA

TTS

WIKI

Descripción del empleo

Evolution is seeking a Service Support Specialist in Buenos Aires to monitor live casino game play and ensure operational efficiency. The candidate will be responsible for resolving technical issues, managing player disputes, and training team members. Strong organizational skills and bilingual communication in English and Spanish are essential. Candidates with prior experience, particularly within EVO, will be prioritized. This on-site position offers full training and growth opportunities.