Customer Support - German speaker

SkillOnNet; Buenos Aires; Presencial; ARS 27.133.000 - 45.221.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent environment

Attractive salary

Monthly bonus

Birthday vouchers

Medical insurance

Casual dress

Descripción de la vacante

SkillOnNet is seeking a Customer Support Representative in Argentina to assist customers in German and English. You will represent the company with a vibrant, responsible attitude and work in shifts.

You will handle Webchat, Email and Phone inquiries, ensuring high-quality experiences and first-contact resolutions. Training is provided in-house, and you will engage in onboarding programs, while contributing to a safe gaming environment.

Formación

• Fluent German (native level) and English fluency required.
• Customer service experience welcomed but training is provided.
• Demonstrates strong communication and active listening skills.
• Ability to adapt to diverse customer personas.
• Proficient computer skills and touch typing.
• Ability to perform under pressure and handle sensitive data with integrity.

Responsabilidades

• Interact with customers in designated languages via Webchat, Email and Phone.
• Provide high-quality service with attention to detail and first-contact resolution.
• Clarify issues, identify best action, and follow up to ensure resolution.
• Escalate requests when needed and investigate player concerns.
• Promote a Safer Gaming philosophy and stay updated on rules and licensing.
• Participate in onboarding programs and contribute to team goals.

Conocimientos

German language

English language

Customer service

Communication

Active listening

Touch typing

Descripción del empleo

Company Description

We are SkillOnNet leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long‑term development and sustainability, and we are trying to revolutionize our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job Description

As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.

Your Responsibilities

• Effectively communicating with customers in their designated language.
• A high emphasis on quality, with particular attention to detail and accuracy.
• Providing an outstanding client experience and resolving issues on first contact.
• Resolve product and service issues by clarifying customer complaints, determining the origin of is‑sues, identifying and explaining the best course of action, and following up to assure resolution.
• Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
• Escalating requests where needed.
• Thoroughly investigating player concerns.
• Promoting a "Safer Gaming" philosophy.
• Staying UpToDate on rules, processes, and licensing needs.
• Contributing to collective effort by achieving necessary results
• Go above and beyond when engaging customers
• Taking part in the Onboarding Programs.

What we are looking for:

• Fluent German speaker (native level). English Fluency.
• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in‑house training.
• Strong communication/public relations along with active listening skills required.
• Customer orientation and the ability to adapt and respond to diverse sorts of characters
• Proficiency working on computers and touch typing are required.
• Ability to perform under pressure
• Accountability and conscientiousness
• Demonstrates high levels of trustworthiness, accountability, and conscientiousness in handling sensitive financial and personal data.

What's in it for YOU?

• Excellent work environment
• Attractive salary package
• Monthly incentive Bonus
• Monetary vouchers on Birthdays and other special occasions
• Fully equipped kitchen and in‑house entertaining space
• Options to enroll in Company's medical insurance plan
• Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.
• Casual Dress Code
• A chance to advance professionally inside one of the world's largest iGaming organisations.

What Life at SkillOnNet is like!

SkillOnNet is a firm believer in putting people first and our "family oriented" multinational culture is what drives us. We care and focus on our staff and ensure that you are provided with the most relevant and valuable tools, privileges and amenities.