Customer Support Representative

SkillOnNet; Buenos Aires; Presencial; ARS 25.247.000 - 42.079.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly incentive bonus

Medical insurance plan

Descripción de la vacante

SkillOnNet is seeking a Customer Support Representative in Buenos Aires to assist customers across Webchat, Email and Phone. You will represent the company with a vibrant, responsible attitude and work in shifts to ensure timely, high-quality support.

We offer comprehensive in-house training, a competitive salary package with a monthly incentive bonus, and the chance to join one of the world’s largest iGaming organisations with medical insurance options.

Formación

• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
• Strong communication/public relations along with active listening skills required.
• Customer orientation and the ability to adapt and respond to diverse sorts of characters.
• Proficiency working on computers and touch typing are required.
• Ability to perform under pressure.
• Accountability and conscientiousness.

Responsabilidades

• Communicate with customers in their designated language.
• Deliver high-quality interactions with attention to detail.
• Provide outstanding client experience and resolve issues on first contact.
• Resolve product and service issues by clarifying complaints and guiding actions.
• Respond to inquiries via Webchat, Email, and Phone promptly.
• Escalate requests when needed.
• Investigate player concerns thoroughly.
• Promote a Safer Gaming philosophy.
• Stay up-to-date on rules, processes, and licensing needs.
• Contribute to team goals by achieving results.
• Go above and beyond when engaging customers.
• Take part in onboarding programs.

Conocimientos

Communication skills

Active listening

Public relations

Touch typing

Computer proficiency

Under pressure

Accountability

Conscientiousness

Customer orientation

Descripción del empleo

We are SkillOnNet. Our aim is to be the world leader in gaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job Description

As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.

Your Responsibilities

• Effectively communicating with customers in their designated language.
• A high emphasis on quality, with particular attention to detail and accuracy.
• Providing an outstanding client experience and resolving issues on first contact.
• Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution.
• Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
• Escalating requests where needed.
• Thoroughly investigating player concerns.
• Promoting a "Safer Gaming" philosophy.
• Staying UpToDate on rules, processes, and licencing needs.
• Contributing to collective effort by achieving necessary results
• Go above and beyond when engaging customers
• Taking part in the Onboarding Programs.

What we are looking for:

• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
• Strong communication/public relations along with active listening skills required.
• Customer orientation and the ability to adapt and respond to diverse sorts of characters
• Proficiency working on computers and touch typing are required.
• Ability to perform under pressure
• Accountability and conscientiousness

What's in it for YOU?

• Attractive salary package
• Monthly incentive Bonus
• Options to enrol in Company's medical insurance plan
• A chance to advance professionally inside one of the world's largest iGaming organisations.

What it's like to work at SkillOnNet!

SkillOnNet believes that people come first, and our "family-oriented" global culture is what drives us. We care about our employees and make certain that they have access to the most relevant and helpful tools, benefits