Multilingual Service Desk Agent — Cloud & Network Support

Cognizant; Municipio de Rincón de los Sauces; Hybrid; ARS 600,000 - 800,000; Full time

Benefits offered by this job

OSDE health plan

Annual bonus

Training and development

Job summary

Cognizant is hiring a Service Desk Agent in Argentina to provide first-line technical support across client environments. You will handle user issues, incident logging, and collaborate with IT teams while gaining exposure to cloud, infrastructure and security practices.

The role offers training to build core competencies, a hybrid schedule in Almagro (office three days weekly), and a competitive benefits package including OSDE and an annual bonus.

Qualifications

• Advanced Portuguese and Spanish required.
• Basic English proficiency.
• Currently pursuing a Bachelor’s degree.
• Strong interest in learning security trends and cloud implementations.

Responsibilities

• Provide user support and customer service to clients.
• Respond to emails and phone inquiries.
• Learn client applications and common software/tools.
• Log all Service Desk tickets accurately in the tracking system.
• Familiarize with IT department teams and policies.
• Support other duties as assigned by the Service Manager.

Skills

Advanced Portuguese

Advanced Spanish

Basic English

Teamwork

Learning mindset

Education

Bachelor’s degree student

Job description

Cognizant is hiring a Service Desk Agent in Argentina to provide first-line technical support across client environments. You will handle user issues, incident logging, and collaborate with IT teams while gaining exposure to cloud, infrastructure and security practices.

The role offers training to build core competencies, a hybrid schedule in Almagro (office three days weekly), and a competitive benefits package including OSDE and an annual bonus.