Service Desk Agent (PORTUGUESE)

Cognizant; Municipio de Rincón de los Sauces; Hybrid; ARS 600.000 - 800.000; Vollzeit

Benefits dieser Stelle

OSDE health plan

Annual bonus

Training and development

Zusammenfassung

Cognizant is hiring a Service Desk Agent in Argentina to provide first-line technical support across client environments. You will handle user issues, incident logging, and collaborate with IT teams while gaining exposure to cloud, infrastructure and security practices.

The role offers training to build core competencies, a hybrid schedule in Almagro (office three days weekly), and a competitive benefits package including OSDE and an annual bonus.

Qualifikationen

• Advanced Portuguese and Spanish required.
• Basic English proficiency.
• Currently pursuing a Bachelor’s degree.
• Strong interest in learning security trends and cloud implementations.

Aufgaben

• Provide user support and customer service to clients.
• Respond to emails and phone inquiries.
• Learn client applications and common software/tools.
• Log all Service Desk tickets accurately in the tracking system.
• Familiarize with IT department teams and policies.
• Support other duties as assigned by the Service Manager.

Kenntnisse

Advanced Portuguese

Advanced Spanish

Basic English

Teamwork

Learning mindset

Ausbildung

Bachelor’s degree student

Jobbeschreibung

Position Overview By joining Cognizant as a Service Desk Agent, you will be responsible for working within the Cloud, Infrastructure & Security practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud administration, and end user systems and application support. This is a client-facing role and the candidate will have regular interactions with various client managers. Upon joining, you will get trained in practicing specific technical skills, allowing you to enhance your core competency skills and grow your career. You will take on challenges to deliver technology innovation, and design and implement solutions impacting our clients’ business and IT imperatives.

Responsibilities

• Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
• Respond to questions from all emails and callers.
• Become familiar with each client and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
• Become familiar with helpdesk policies and services.
• Become familiar with Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
• Other duties assigned by the Service Manager.

Qualifications

• Advanced Portuguese and Spanish.
• Basic English
• Bachelor’s degree students.
• Strong interest in learning the latest exploits, tactics, techniques and procedures, vulnerability remediation and security trends in Cloud implementations.
• Excellent communication skills with the ability to work on a team.
• Self-motivated individuals with strong analytical, troubleshooting, and problem-solving skills with passion and appetite to learn newer technologies.

Why Cognizant?

• A career in one of the largest and fastest growing IT services providers worldwide.
• Ongoing support and funding with training and development plans.
• Opportunity to work for leading global companies.
• Our work environment is diverse, collaborative, and inclusive. We create conditions for everyone to thrive.
• A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Location: Almagro, C.A.B.A.

Shift: MONDAY TO FRIDAY 4:00 – 13:00. Hybrid (Office: Three days per week) - Full Time.

The Cognizant Community

• Cognizant is a global community with more than 345,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About Us

Cognizant is one of the world\'s leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our Commitment To Diversity And Inclusion

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.