Crisis Response Management Agent

Cognizant; Buenos Aires; Hybrid; ARS 45,000 - 65,000; Full time

Job summary

Cognizant in Buenos Aires, Argentina is seeking a Crisis Response Agent to monitor, review sources, and escalate incidents to clients quickly. You will work on a world-scale platform in a fast-paced, high-impact environment.

The role emphasizes English communication, initiative and responsibility, and collaboration with cross-functional teams while handling urgent, developing situations.

Qualifications

• BA/BS degree in political science, journalism, digital media, international studies, geography or related fields.
• Strong interpersonal and written/verbal communication skills with cross-functional teams.
• Calm under pressure with ability to manage multiple urgent projects.
• Proficiency in a foreign language is a plus.

Responsibilities

• Understand and perform all new tasks, workflows and processes as rolled out by team leads.
• Suggest process improvements to current workflows to drive efficiencies.
• Lead communication between stakeholders and supporting teams when needed.
• Research information to assist those affected by disasters.

Skills

Interpersonal skills

Communication skills

English proficiency

Cross-functional collaboration

Under pressure

Education

BA/BS degree

Job description

At Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.

We are currently looking for a Crisis Response Agent to work as part of one of the world's biggest platforms.

What will you do?

Seeking discerning individuals plugged into internet technologies and developing news stories. You will be working on the leading edge of fast-developing incidents including most man-made and natural disasters. Candidates can expect a fast-paced, energetic environment working on a team that delivers high-impact awareness of world events. Successful candidates will be able to review a variety of online sources and internal information to accurately escal issues of concern to our client.

What do we value?

People with initiative and responsibility, who have excellent English communication skills, and highly client-centric oriented.

Key Responsibilities

• Understand and perform to expectation all new tasks, workflows and processes, including updates to existing work, as they are rolled out by the Shift & Team Leads
• Readily suggest process improvement to current workflows to drive efficiencies, improve the quality of team's work and expand responsibilities
• Participate in, and, as necessary, lead communication between stakeholders and supporting teams
• Research valuable help and information to those who could be affected by a natural or man-made disaster

Necessary Skills And Experience Required

• BA/BS degree. The ideal candidate will have majored in political science, journalism, digital media, international studies, geography, meteorology, environmental sciences, geology, physics, chemistry or a related field, or have a technical degree.
• Strong interpersonal and communication skills (written and verbal), with a proven ability to work successfully with cross-functional teams with senior stakeholders and executive visibility.
• Calm under pressure, with an ability to function well in urgent, developing situations. Comfortable juggling multiple projects at once.
• Proficiency in a foreign language is a plus.

Why Cognizant?

• A career in one of the largest and fastest growing IT services providers worldwide.
• Ongoing support and funding with training and development plans.
• Opportunity to work for leading global companies.
• Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
• A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Location: Buenos Aires, Argentina.

Shift: Full Time, Hybrid