Onsite Field Support Engineer – Windows & Mac

Cognizant; Buenos Aires; Presencial; ARS 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Cognizant in Buenos Aires seeks a Jr Field Support / Onsite Support Analyst to ensure reliable end-user support and local IT operations in a highly regulated environment. You will collaborate with infrastructure, engineering, and vendor teams to keep critical systems running smoothly.

This onsite role requires 5 days per week and a hands-on approach to hardware, software, networking, and asset management, with a focus on Windows devices, SCCM, and mobility.

Formación

• 2+ years of experience providing deskside or field support services.
• Strong troubleshooting and analytical skills across Windows OS, MS Office, and O365.
• Hands-on experience with hardware and software installation, configuration, and break-fix activities.
• Working knowledge of SCCM (2012+), basic networking fundamentals, compute/storage concepts, and telecom basics.
• Experience providing mobility support and advanced familiarity with MacOS/iOS administration.
• Ability to work with policy, certificates, and endpoint keychain management.
• Strong communication and customer service skills with the ability to collaborate across teams.
• Diploma or degree in IT or a related field.
• ITIL certification or equivalent (preferred).
• Required language proficiency: Advanced.

Responsabilidades

• Deliver onsite break-fix and end-user support for Windows devices, peripherals, mobile devices, and specialized operational equipment.
• Install, configure, and troubleshoot hardware, software, applications, and mobility solutions across desktops, laptops and endpoints.
• Provide smart-hands support for infrastructure tasks including rack-and-stack, cable patching, and vendor access.
• Support basic network connectivity activities: LAN, Wi-Fi, video conferencing, printing, and voice systems.
• Manage IT asset lifecycle activities for the location - storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.

Conocimientos

Windows OS

MS Office

O365

SCCM (2012+)

Networking basics

Mobility support

MacOS/iOS administration

Policy/certificates management

Endpoint keychain management

Communication skills

Customer service

Educación

Diploma or degree in IT or related field

ITIL certification or equivalent (deseable)

Herramientas

SCCM (2012+)

Zebra scanners

Descripción del empleo

Cognizant in Buenos Aires seeks a Jr Field Support / Onsite Support Analyst to ensure reliable end-user support and local IT operations in a highly regulated environment. You will collaborate with infrastructure, engineering, and vendor teams to keep critical systems running smoothly.

This onsite role requires 5 days per week and a hands-on approach to hardware, software, networking, and asset management, with a focus on Windows devices, SCCM, and mobility.