Help Desk Manager – Incident & Operations

NCR Corporation; Argentina; Remote; ARS 1.500.000 - 2.500.000; Vollzeit

Zusammenfassung

NCR Voyix, a global provider of digital commerce solutions, is hiring a Manager in Buenos Aires, Argentina. You will lead large technical teams, drive service delivery, and coordinate with sales and country management to showcase capabilities.

A strong focus on process improvement and meeting performance metrics per organizational goals is required. Responsibilities include recruiting and developing staff, guiding cross-functional initiatives, and ensuring compliance with training and process

Qualifikationen

• Excellent communication and leadership.
• Strong organizational and leadership skills.
• Proficient in MS Office applications.
• Problem solving and analytical skills.

Aufgaben

• Provide leadership and direction to large technical teams and supervise via other supervisors.
• Plan, deliver, and optimize the delivery of call/incident management services.
• Recruit, train, and develop multiple teams.
• Partner with sales and country management to present capabilities.
• Ensure daily/weekly/monthly/quarterly metrics are met and reports are accurate.

Kenntnisse

Leadership

Communication

MS Office

Tools

MS Office

Jobbeschreibung

NCR Voyix, a global provider of digital commerce solutions, is hiring a Manager in Buenos Aires, Argentina. You will lead large technical teams, drive service delivery, and coordinate with sales and country management to showcase capabilities.

A strong focus on process improvement and meeting performance metrics per organizational goals is required. Responsibilities include recruiting and developing staff, guiding cross-functional initiatives, and ensuring compliance with training and process