Luxury Suite Concierge & Guest Experience Lead

Celebrity Cruises; Buenos Aires; Presencial; ARS 53.506.000 - 79.495.000; Jornada completa

Descripción de la vacante

Celebrity Cruises is seeking a Butler to own the guests’ in-suite experience on its luxury Retreat program. The role liaises between guests and hotel/marine departments to anticipate needs and ensure flawless delivery of amenities.

The Butler will maintain suite presentation, coordinate inter-department communication, and uphold the highest standards of personalized service for Retreat guests. Fluency in English and a polished appearance are required.

Formación

• Minimum of two (2) years guest facing service experience in a luxury environment.
• Ability to speak English clearly, distinctly and cordially with guests.
• Confident, well‑groomed appearance with a warm and welcoming demeanor.
• Strong emotional intelligence required with resourceful thinking and a working knowledge of conflict resolution, food and beverages and the ability to confidently speak on and properly serve such items.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co‑workers.

Responsabilidades

• Ensuring the Retreat guests are comfortable and knowledgeable regarding their suite, amenities, ship offerings, ports of call, their concierges and Retreat privileges
• Retreat guest’s personal point of contact and advocate for seamless inter‑departmental communication and delivery
• Taste‑testing and screening of all services and food items to ensure the most impeccable standards prior to guest use and/or consumption
• Championing excellence and driving further increasing standards on behalf of the Retreat program and guest
• Collaborating with all other Retreat areas to share information and guest’s personal preferences to enhance overall Retreat experience in all venues

Conocimientos

Hospitality

English proficiency

Customer service

Communication

Conflict resolution

Descripción del empleo

Celebrity Cruises is seeking a Butler to own the guests’ in-suite experience on its luxury Retreat program. The role liaises between guests and hotel/marine departments to anticipate needs and ensure flawless delivery of amenities.

The Butler will maintain suite presentation, coordinate inter-department communication, and uphold the highest standards of personalized service for Retreat guests. Fluency in English and a polished appearance are required.