Shipboard Guest Experience Specialist

Celebrity Cruises; Córdoba; Presencial; ARS 60.365.000 - 99.602.000; Jornada completa

Descripción de la vacante

Celebrity Cruises invites a Junior Guest Relations Officer to join the Guest Relations team aboard our premium ship. The role acts as the liaison between guests and all Hotel and Marine Departments, proactively anticipating needs to deliver a seamless, memorable experience.

The successful candidate will handle guest interactions with outstanding hospitality, communication, and organizational skills, accepting accountability for service quality and guest sentiment.

Formación

• Excellent hospitality, communication, and organizational skills.
• Ability to respond to escalated guest concerns with empathy and professionalism.
• 2–3 years background as Front Desk/Receptionist in a 4 or 5-star environment.

Responsabilidades

• Maintains a constant presence of professionalism and emergency preparedness within stateroom services.
• Responds to escalated guest concerns with empathy and a positive attitude.
• Manages guest interactions as the ship’s voice for external calls and guest relations.
• Leads by example with calm composure and attention to detail.

Conocimientos

English fluency

Multilingual (conversational)

Front desk experience

Guest services experience

Descripción del empleo

Celebrity Cruises invites a Junior Guest Relations Officer to join the Guest Relations team aboard our premium ship. The role acts as the liaison between guests and all Hotel and Marine Departments, proactively anticipating needs to deliver a seamless, memorable experience.

The successful candidate will handle guest interactions with outstanding hospitality, communication, and organizational skills, accepting accountability for service quality and guest sentiment.