Concierge and Events - ARG

Celebrity Cruises; Buenos Aires; Presencial; ARS 30.331.000 - 53.922.000; Jornada completa

Descripción de la vacante

Celebrity Cruises seeks an experienced Front Desk/Guest Services professional to deliver exceptional service onboard, focusing on VIPs, groups and Concierge Class experiences. You will respond to guest concerns with empathy and maintain luxury spaces to ensure a memorable voyage for all guests.

Ideal candidates have 2-3 years in high-end hotel front desks, event coordination for large groups, and a willingness to work aboard a ship. Shipboard guest services experience is a strong plus.

Formación

• Requires strong English communication and guest interaction skills.
• 2-3 years experience as Front Desk/Receptionist in a 4 or 5-star hotel.
• Experience handling events with 80+ guests.
• Experience in guest services on ships is advantageous.

Responsabilidades

• Acts as primary contact and ambassador for guests, with emphasis on VIPs, loyalty, groups and Concierge Class events.
• Responds to escalated guest concerns in a upscale, professional and empathetic manner.
• Maintains Concierge lounge, Loyalty spaces and conference rooms to a luxury standard.
• Maintains knowledge of brand features, ship information, itineraries and guest preferences.
• Coordinates guests' special requests (transportation, reservations, activities, spa, shore excursions, etc.).
• Leads by example with calm leadership and adherence to guest experience standards.

Conocimientos

English fluency

Front desk experience

Event coordination

Guest services on ships

Descripción del empleo

• Ability to speak English clearly, distinctly and cordially with guests.
• 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel.
• Experience in handling different types of events with 80+ guests.
• Guest services shipboard experience is an advantage.

Essential duties and responsibilities:

• Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate.
• Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
• Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment
• Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences
• Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc.
• As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.