Luxury Concierge for VIP & Group Guest Services

Celebrity Cruises; Buenos Aires; Presencial; ARS 36.219.000 - 54.328.000; Jornada completa

Descripción de la vacante

Celebrity Cruises is seeking a polished Front Desk/Concierge professional to greet guests aboard a premium cruise experience. You will support VIPs, Loyalty members and Concierge Class events, ensuring flawless service across lounges and guest areas.

Ideal candidates have 2–3 years in luxury hotel front desk roles, strong English communication, and the ability to coordinate complex guest requests for activities, dining and shore experiences. Shipboard guest services experience is a plus.

Formación

• Clear spoken English with guests in a premium service environment.
• 2–3 years of front desk/receptionist experience in a 4- or 5-star hotel.
• Experience handling events with 80+ guests is required or highly preferred.
• Previous guest services shipboard experience is an advantage.

Responsabilidades

• Acts as primary contact and representative for guests, focusing on VIPs, Loyalty, Groups and Concierge Class events.
• Responds to escalated guest concerns in a professional, empathetic manner.
• Maintains the Concierge lounge, Loyalty Spaces and conference rooms in a luxury, welcoming state.
• Keeps knowledge of brand features, ship information, guest preferences, and destination details.
• Coordinates personalized services like transportation, reservations, activities, dining, spa, excursions, flowers, and baby-sitting.
• Leads by example with calm leadership and ensures clean, orderly guest areas.

Conocimientos

English fluency

Front desk/Receptionist

Event coordination

Guest services

Descripción del empleo

Celebrity Cruises is seeking a polished Front Desk/Concierge professional to greet guests aboard a premium cruise experience. You will support VIPs, Loyalty members and Concierge Class events, ensuring flawless service across lounges and guest areas.

Ideal candidates have 2–3 years in luxury hotel front desk roles, strong English communication, and the ability to coordinate complex guest requests for activities, dining and shore experiences. Shipboard guest services experience is a plus.