Concierge - Argentina - CEL

Celebrity Cruises; Buenos Aires; Presencial; ARS 36.219.000 - 54.328.000; Jornada completa

Descripción de la vacante

Celebrity Cruises is seeking a polished Front Desk/Concierge professional to greet guests aboard a premium cruise experience. You will support VIPs, Loyalty members and Concierge Class events, ensuring flawless service across lounges and guest areas.

Ideal candidates have 2–3 years in luxury hotel front desk roles, strong English communication, and the ability to coordinate complex guest requests for activities, dining and shore experiences. Shipboard guest services experience is a plus.

Formación

• Clear spoken English with guests in a premium service environment.
• 2–3 years of front desk/receptionist experience in a 4- or 5-star hotel.
• Experience handling events with 80+ guests is required or highly preferred.
• Previous guest services shipboard experience is an advantage.

Responsabilidades

• Acts as primary contact and representative for guests, focusing on VIPs, Loyalty, Groups and Concierge Class events.
• Responds to escalated guest concerns in a professional, empathetic manner.
• Maintains the Concierge lounge, Loyalty Spaces and conference rooms in a luxury, welcoming state.
• Keeps knowledge of brand features, ship information, guest preferences, and destination details.
• Coordinates personalized services like transportation, reservations, activities, dining, spa, excursions, flowers, and baby-sitting.
• Leads by example with calm leadership and ensures clean, orderly guest areas.

Conocimientos

English fluency

Front desk/Receptionist

Event coordination

Guest services

Descripción del empleo

• Ability to speak English clearly, distinctly and cordially with guests.
• 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel.
• Experience in handling different types of events with 80+ guests.
• Guest services shipboard experience is an advantage.

Essential duties and responsibilities:

• Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate.
• Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
• Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment
• Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences
• Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc.
• As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.