Onboard Guest Relations Associate — Premium Service

Celebrity Cruises; Buenos Aires; Presencial; ARS 48.292.000 - 78.474.000; Jornada completa

Descripción de la vacante

Celebrity Cruises seeks a Junior Guest Relations Officer to own guest interactions, coordinate with hotel and marine departments, and deliver premium, memorable service aboard. The role requires proactive hospitality, clear communication, and strong organizational skills to anticipate needs and ensure smooth stateroom service.

You will respond to guest concerns with empathy, maintain professionalism during emergencies, and help track guest sentiment and service metrics, while representing the

Formación

• Hospitality mindset and guest-centric approach.
• Strong communication skills with guests and crew.
• Ability to multitask and organize logistics in a fast-paced environment.

Responsabilidades

• Maintains professionalism and emergency preparedness within stateroom services.
• Responds to escalated guest concerns in a calm, empathetic manner.
• Tracks metrics such as guest counts and call content for sentiment analysis.
• Communicates inventory, program access and maintenance requirements clearly.
• Leads by example with composure, ensuring cleanliness and orderliness across guest and crew areas.

Conocimientos

Hospitality

Communication

Organizational skills

Descripción del empleo

Celebrity Cruises seeks a Junior Guest Relations Officer to own guest interactions, coordinate with hotel and marine departments, and deliver premium, memorable service aboard. The role requires proactive hospitality, clear communication, and strong organizational skills to anticipate needs and ensure smooth stateroom service.

You will respond to guest concerns with empathy, maintain professionalism during emergencies, and help track guest sentiment and service metrics, while representing the