Level 2 US Tax & Accounting Support Specialist - Remote

Accenture Argentina; Ciudad de Mendoza; Remote; ARS 84,554,000 - 115,301,000; Full time

Job summary

Accenture Argentina is seeking an experienced Level 2 Tax & Accounting Support Specialist to provide specialized support for US accounting, tax, bookkeeping, and payroll inquiries. The role demands genuine technical accounting judgment, the ability to investigate and resolve complex issues, and clear English communication with customers.

This remote position supports US business hours and requires overlapping with ET and strong documentation skills.

Qualifications

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
• Experience handling complex tax and accounting inquiries and customer-facing financial support.
• Excellent written and verbal English communication.
• Ability to explain complex topics to nontechnical customers.
• Comfortable in fast-paced, technology-driven environments.

Responsibilities

• Provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and transactions.
• Assist customers with tax-related inquiries, notices, and filing status questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Learn and adapt to proprietary platforms and AI-assisted workflows.

Skills

Professional accounting

US accounting

Tax expertise

Customer support

English communication

Analytical skills

Troubleshooting

Documentation

Independent problem solving

Education

CPA

EA certification

Big Four experience

Tools

QuickBooks

Excel/Sheets

Zendesk

Slack

Job description

Accenture Argentina is seeking an experienced Level 2 Tax & Accounting Support Specialist to provide specialized support for US accounting, tax, bookkeeping, and payroll inquiries. The role demands genuine technical accounting judgment, the ability to investigate and resolve complex issues, and clear English communication with customers.

This remote position supports US business hours and requires overlapping with ET and strong documentation skills.