Remote Level 2 Tax & Accounting Support Specialist

Accenture Argentina; La Pampa; Remote; ARS 92.241.000 - 138.361.000; Vollzeit

Zusammenfassung

Accenture Argentina is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. This role requires genuine technical accounting judgment, not just scripted responses.

The ideal candidate will have strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues from a remote location in Argentina.

Qualifikationen

• Professional accounting experience with exposure to US accounting and taxation.
• Excellent written and verbal English communication.
• Ability to explain complex accounting and tax topics to nontechnical customers.
• Ability to work in a fast-paced, technology-driven environment and learn new systems.

Aufgaben

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, notices, filing status questions, and tax return questions within scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate findings clearly via Zendesk, email-style responses, and scheduled calls.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Learn and work with proprietary platforms and AI-assisted workflows.

Kenntnisse

Accounting experience

US tax knowledge

English communication

Analytical skills

Troubleshooting

Documentation

Problem solving

Explain complex topics

Ausbildung

Bachelor's in accounting

CPA/EA preferred

Enrolled Agent

Tools

Zendesk

QuickBooks

Excel

Google Sheets

Slack

Payroll software

Jobbeschreibung

Accenture Argentina is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. This role requires genuine technical accounting judgment, not just scripted responses.

The ideal candidate will have strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues from a remote location in Argentina.