Remote Level 2 US Tax & Accounting Specialist

Accenture Argentina; Buenos Aires; Remote; ARS 92,241,000 - 138,361,000; Full time

Job summary

Accenture Argentina is seeking an experienced Level 2 Tax & Accounting Support Specialist to provide specialized US accounting, tax, bookkeeping, and payroll assistance from a remote Argentina-based role. The position requires strong accounting judgment, English communication, and the ability to investigate and resolve complex issues, with shifts overlapping US business hours.

You will work with proprietary platforms and AI-assisted workflows, document resolutions, and contribute to workflow

Qualifications

• Demonstrated professional accounting experience with exposure to US accounting and taxation.
• Strong working knowledge of bookkeeping, tax return review, reconciliations, payroll and financial reporting.
• Experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.
• Excellent written and verbal English communication.
• Analytical, troubleshooting, documentation and independent problem-solving skills.
• Ability to explain complex accounting and tax topics to nontechnical customers.
• Comfortable in a fast-paced, technology-driven environment with evolving workflows.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, notices, filing status questions, and tax return questions within scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly via Zendesk, email-ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work with proprietary platforms and AI-assisted workflows.

Skills

Professional accounting experience

English communication

Analytical skills

Troubleshooting skills

Documentation skills

Independent problem-solving

Explain complex topics to nontechnical

Education

Certified Public Accountant (CPA)

Enrolled Agent (EA)

Tools

QuickBooks

Microsoft Excel / Google Sheets

Zendesk

Slack

Job description

Accenture Argentina is seeking an experienced Level 2 Tax & Accounting Support Specialist to provide specialized US accounting, tax, bookkeeping, and payroll assistance from a remote Argentina-based role. The position requires strong accounting judgment, English communication, and the ability to investigate and resolve complex issues, with shifts overlapping US business hours.

You will work with proprietary platforms and AI-assisted workflows, document resolutions, and contribute to workflow