LATAM Technical Solutions Engineer - Remote

Reap

Comisión de Fomento de Perú

Presencial

ARS 83.045.000 - 128.343.000

Jornada completa

hace 28 horas

Sé de los primeros/as/es en solicitar esta vacante

Generador de candidaturas

Destaca para este puesto: genera un currículum y una carta de presentación adaptados en cuestión de un minuto.

Supera los filtros ATS

Ventajas ofrecidas por este puesto de trabajo

Reap Card stipend

Remote setup allowance

Global team with flexible remote work

Health insurance budget

Descripción de la vacante

Reap is seeking a LATAM Technical Support Engineer to own L2/L3 support across all product lines during LATAM business hours. You will triage, investigate, and resolve complex client issues end-to-end, collaborating with Engineering, Product, and CG teams to improve runbooks and knowledge bases.

You’ll work with observability tools (New Relic, Datadog) and data platforms (Snowflake, Metabase) while maintaining strong client relationships and contributing to AI-assisted investigation workflows.

Formación

5+ years in a technical role with direct client exposure (L2/L3 support, SaaS/fintech).
Comfortable reading and debugging REST APIs and API logs.
Ability to write basic SQL for data investigation.
Proactive, client-first ownership; ownership of client outcomes.
Fluent Spanish; Portuguese a plus for Brazil coverage.

Responsabilidades

Own L2/L3 technical support across all products during LATAM shift.
Lead cross-system investigations using Snowflake/Metabase and API logs.
Prepare evidence packs and runbooks to accelerate engineering actions.
Build strong relationships with LATAM clients and provide technical partnership.
Identify recurring issues and surface product gaps to Engineering.