Global Tech Support Specialist (SQL & Troubleshooting)

Mize; Argentina; On-site; ARS 63,535,000 - 98,328,000; Full time

Benefits offered by this job

Zendesk experience

System log analysis experience

Travel Industry exposure

B2B client experience

Job summary

Mize is seeking a Customer Support Specialist to join our LATAM-based team in Argentina. The role requires working in shifts, including weekends, to support our global customers and operations.

You will troubleshoot complex issues, analyze logs, and contribute to knowledge bases while collaborating with product and R&D teams. Ideal candidates have 2+ years in software/tech support, strong SQL skills, fluent English, and a bias for creative, customer-focused problem solving.

Qualifications

• 2+ years' experience in customer support role in a software/technical company.
• Experience with SQL.
• Proficiency in English (written and verbal).
• Creative troubleshooting abilities.
• Ability to understand flows and provide creative technical solutions.
• Ability to comply with tight deadlines and self-prioritize.
• Multi-tasking, self-learning, highly motivated and a team player.

Responsibilities

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
• Maintain a low rate of non-bug escalations to the development team.
• Write technical notes and troubleshooting procedures to be used by the entire Support.
• Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
• Ongoing support and working closely with the business teams throughout the company.

Skills

SQL

English

Customer support

Troubleshooting

Creative problem-solving

Prioritization

Multi-tasking

Team player

Self-learning

Software industry experience

Tools

Zendesk

System logs analysis

Job description

Mize is seeking a Customer Support Specialist to join our LATAM-based team in Argentina. The role requires working in shifts, including weekends, to support our global customers and operations.

You will troubleshoot complex issues, analyze logs, and contribute to knowledge bases while collaborating with product and R&D teams. Ideal candidates have 2+ years in software/tech support, strong SQL skills, fluent English, and a bias for creative, customer-focused problem solving.