LATAM Sales Support & Operations Specialist

Alfa Laval Mid Europe GmbH; Buenos Aires; On-site; ARS 45,477,000 - 81,858,000; Full time

Job summary

Alfa Laval Mid Europe GmbH in Argentina is seeking a Sales Support Specialist to provide commercial and operational support to our distribution partners and internal stakeholders across Latin America. You will manage order inquiries, resolve non-standard requests, and ensure timely, accurate support through our digital platforms, collaborating with Channel Managers, Sales, Finance and Logistics.

The role requires a Bachelor’s degree in a related field, at least 2 years in order or sales support,

Qualifications

• Bachelor’s degree in industrial engineering, Administration, Comex, Logistics, or International businesses.
• At least 2 years of experience in order support, customer support, e-commerce operations, sales support, or similar B2B roles.
• Experience handling customer inquiries, support tickets, complaints, and complex operational requests.
• Experience working with CRM systems such as Salesforce, Microsoft Dynamics, or similar platforms.
• Familiarity with e-commerce platforms, digital sales tools, or order management systems.
• Proficiency in Microsoft Office 365, particularly Excel.
• Advanced English proficiency, both written and spoken.
• Fluent Spanish.
• Portuguese proficiency is a plus.
• Previous experience in industrial or multinational environments is desirable.

Responsibilities

• Provide order management and commercial support to distributors, integrators, system builders, and other channel partners across Latin America.
• Manage and resolve customer inquiries, tickets, complaints, and non-standard order-related requests, ensuring timely and high-quality responses.
• Support order-related activities, including logistics follow-up, documentation, invoicing inquiries, credit holds, and export control requirements.
• Manage and support the use of Alfa Laval’s e-commerce platforms, including Anytime and other digital tools.
• Provide basic technical and product-related guidance, coordinating with technical specialists when required.
• Support partner registration, platform access, and digital tool onboarding processes.
• Conduct virtual training sessions for distributors and partner order handlers to strengthen their knowledge and use of digital tools.
• Prepare operational reports and monitor service performance to identify opportunities for continuous improvement.
• Collaborate closely with Channel Managers, Sales, Finance, Logistics, and other internal stakeholders to ensure effective resolution of customer needs.
• Contribute to a positive customer experience by demonstrating ownership, responsiveness, and a continuous improvement mindset.

Skills

Advanced English proficiency

Fluent Spanish

Education

Bachelor’s degree in related field

Tools

Salesforce

Microsoft Dynamics

Job description

Alfa Laval Mid Europe GmbH in Argentina is seeking a Sales Support Specialist to provide commercial and operational support to our distribution partners and internal stakeholders across Latin America. You will manage order inquiries, resolve non-standard requests, and ensure timely, accurate support through our digital platforms, collaborating with Channel Managers, Sales, Finance and Logistics.

The role requires a Bachelor’s degree in a related field, at least 2 years in order or sales support,