Impactful LATAM Sales Support Specialist

Alfa Laval; Buenos Aires; Hybrid; ARS 800,000 - 1,200,000; Full time

Job summary

Alfa Laval in Argentina seeks a Sales Support Specialist to provide commercial and operational support to distribution partners and internal stakeholders across Latin America. You will manage customer inquiries, handle non-standard order requests, and ensure timely support through digital platforms.

Key responsibilities include order management, invoicing inquiries, platform onboarding, and virtual training for distributors. English and Spanish fluency are required; Portuguese is a plus.

Qualifications

• Bachelor's degree in relevant field as listed.
• At least 2 years in order support, customer support, e-commerce ops, or similar B2B roles.
• Experience handling inquiries, tickets, complaints, and complex operational requests.
• Experience with CRM systems such as Salesforce or Microsoft Dynamics.
• Familiarity with e-commerce platforms, digital sales tools, or order management systems.
• Proficiency in MS Office 365, especially Excel.
• Fluency in English and Spanish.
• Portuguese proficiency is a plus.

Responsibilities

• Provide order management and commercial support to distributors and partners in Latin America.
• Manage and resolve customer inquiries, tickets, complaints, and non-standard requests with timely responses.
• Support order-related activities including logistics follow-up, invoicing inquiries, and export controls.
• Manage Alfa Laval’s e-commerce platforms and digital tools.
• Provide basic technical and product guidance, coordinating with specialists as needed.
• Support partner registrations, platform access, and onboarding processes.
• Conduct virtual training sessions for distributors and partner order handlers.
• Prepare operational reports and monitor service performance for improvements.
• Collaborate with Channel Managers, Sales, Finance, Logistics and other stakeholders to resolve customer needs.

Skills

English (Advanced)

Spanish (Fluent)

Organizational skills

Education

Bachelor's degree in industrial engineering / Administration / Comex / Logistics / International business

Tools

Salesforce

Microsoft Dynamics

Excel

Job description

Alfa Laval in Argentina seeks a Sales Support Specialist to provide commercial and operational support to distribution partners and internal stakeholders across Latin America. You will manage customer inquiries, handle non-standard order requests, and ensure timely support through digital platforms.

Key responsibilities include order management, invoicing inquiries, platform onboarding, and virtual training for distributors. English and Spanish fluency are required; Portuguese is a plus.