LATAM Customer Support Manager - AgTech & Field Ops

Icehouseventures; Buenos Aires; Presencial; ARS 125.352.091 - 176.967.658; Jornada completa

Descripción de la vacante

Halter is seeking a LATAM Support Lead based in Argentina to build and lead our first regional support team. You will hire, onboard, and coach Specialists, set performance standards, and cultivate a high‑performing culture aligned with Halter’s values.

You will stay connected with ranch producers and field teams to understand workflows, improve the end‑to‑end experience, and drive proactive, data‑driven support across LATAM.

Formación

• 3+ years experience leading teams in a customer‑facing environment.
• Full professional fluency in Spanish and English.
• A builder's mentality with comfort in zero-to-one work.
• Proven track record of owning outcomes beyond task execution.
• Understanding of ranching or livestock industry in SA is a plus.
• Strong judgment and quality‑driven mindset.
• Ability to switch between hands‑on problem solving and leadership.
• Clear, calm communication that builds trust quickly.
• Curiosity and improvement mindset; aligns with a global org.

Responsabilidades

• Build and lead the LATAM support team; hire, onboard, and develop first specialists.
• Drive performance via coaching, routines, and accountability.
• Create a high‑performance culture reflecting Halter's standards.
• Spend time with ranch producers to understand workflows and challenges.
• Collaborate with field teams to improve customer experiences with support.
• Handle complex issues and coach the team through them.
• Represent the region in internal conversations and product feedback.
• Lead proactive support initiatives including education content and outreach.
• Raise the bar on support quality and efficiency.

Conocimientos

People leadership

Customer success

Bilingual Spanish/English

Decision making

Ambiguity tolerance

Quality focus

Communication

Independent work

Herramientas

Intercom

Salesforce

Descripción del empleo

Halter is seeking a LATAM Support Lead based in Argentina to build and lead our first regional support team. You will hire, onboard, and coach Specialists, set performance standards, and cultivate a high‑performing culture aligned with Halter’s values.

You will stay connected with ranch producers and field teams to understand workflows, improve the end‑to‑end experience, and drive proactive, data‑driven support across LATAM.