Customer Onboarding Specialist - AgTech / Tecnología Agrícola

Icehouseventures; Buenos Aires; Presencial; ARS 88.483.829 - 176.967.658; Jornada completa

Descripción de la vacante

Halter is seeking a South American Launch Specialist to establish our presence in Argentina, Uruguay, and Brazil. You’ll own deployments from onboarding to long-term customer success, working closely with producers to launch Halter in their operations.

You’ll split time between field work and cross‑functional collaboration with Product, Sales, Support, and Operations, traveling regularly and tailoring deployments to regional ranching practices for durable, practical outcomes.

Formación

• Experience working with customers through onboarding, deployment, or rollout management.
• Willingness to travel regularly for field work.
• Fluency in Spanish and English; Portuguese is a bonus.
• Ability to work independently and stay organized.
• Strong cross-functional coordination and clear communication.
• Experience in agriculture or cattle ranching, especially with extensive grazing.

Responsabilidades

• Own deployments from sales handoff to a smooth transition to the broader customer team.
• Travel to estancias and fazendas across Argentina, Uruguay, and Brazil to deploy Halter in person.
• Work directly with producers to bring Halter into their operation and support day‑to‑day use.
• Lead training that fits the operation: practical, straightforward, and useful.
• Act as the main point of contact during deployment, giving customers a clear, reliable owner.
• Partner closely with Sales, Support, Product, and Operations to keep deployments coordinated across borders.
• Keep deployments on track by managing timelines, aligning resources, and clearing blockers.
• Solve problems quickly and adapt plans as conditions change — language, terrain, and infrastructure will all vary.
• Spot patterns in the field and feed them directly to Product to shape how Halter works for the region.
• Set customers up with the confidence and foundation needed for long‑term success with Halter.
• Whatever else it takes: This is an early‑stage market entry. You’ll do what needs doing to make Halter succeed in South America.

Conocimientos

Customer onboarding

Travel readiness

Spanish fluency

English fluency

Cross-functional coordination

Independent work

Problem solving

Communication skills

Field experience

Agriculture experience

Herramientas

Salesforce

Intercom

Descripción del empleo

ABOUT THE ROLE

As a South American Launch Specialist, you'll be one of the first people on the ground establishing Halter's presence across the region and you'll own what it means to bring Halter to producers in Argentina, Uruguay, and Brazil for the first time.

You’ll lead the rollout of Halter on new operations end‑to‑end: training cattle and operators, solving problems in the field, and supporting producers as they get started. You’ll work directly with ganaderos and pecuaristas — on the estancia, on the fazenda, in the campo — building the onboarding experience that every future customer in the region will inherit.

This role is partially field‑based. Expect roughly a 70/30 split toward time on the ground, with regular travel across Argentina, Uruguay, and Brazil. You’ll be with customers where they run their cattle, and the quality of what you build depends on you being there and understanding their operations deeply.

It’s practical, hands‑on, and highly ownership‑driven. Every operation is different, and you’ll tailor each deployment to help producers build confidence with Halter. Because we’re early here, your read on what’s working — and what local producers actually need — feeds straight back into how we build. You’ll work closely with our Product team to make sure Halter meets the realities of South American ranching.

WHAT YOUR DAY COULD LOOK LIKE

• Own deployments from sales handoff through a smooth transition to the broader customer team
• Travel to estancias and fazendas across Argentina, Uruguay, and Brazil to deploy Halter in person
• Work directly with producers to bring Halter into their operation and support day‑to‑day use
• Lead training that fits the operation: practical, straightforward, and useful
• Act as the main point of contact during deployment, giving customers a clear, reliable owner
• Partner closely with Sales, Support, Product, and Operations to keep deployments coordinated across borders
• Keep deployments on track by managing timelines, aligning resources, and clearing blockers
• Solve problems quickly and adapt plans as conditions change — language, terrain, and infrastructure will all vary
• Spot patterns in the field and feed them directly to Product to shape how Halter works for the region
• Set customers up with the confidence and foundation needed for long‑term success with Halter
• Whatever else it takes: This is an early‑stage market entry. You’ll do what needs doing to make Halter succeed in South America.

WHO ARE WE LOOKING FOR

• Experience working with customers: whether onboarding, supporting, deploying, or managing complex rollouts
• Genuine comfort with travel and field work
• Fluency in Spanish and English, Portuguese is a bonus
• Confidence operating independently and keeping priorities organized
• The ability to coordinate moving pieces and keep things progressing without constant oversight
• A practical, solutions‑focused mindset when challenges come upComfort working cross‑functionally: pulling in the right people and keeping everyone aligned
• Clear, straightforward communication
• Good judgment and the ability to adapt when plans change
• A genuine care for the people we serve and the quality of the work
• Agriculture or cattle ranching experience, especially with extensive grazing systems

NICE TO HAVE

• Familiarity with the South American beef sector across one or more of Argentina, Uruguay, or Brazil
• Startup or high‑growth environment experience
• Familiarity with tools like Salesforce, Intercom, or similar systems
• Experience working in ag‑tech