Customer Support Manager - AgTech / Tecnología Agrícola

Halter; Buenos Aires; Presencial; ARS 89.314.954 - 119.086.605; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Diverse and inclusive workplace

Opportunities for personal impact

High-performance team environment

Descripción de la vacante

Halter is seeking a LATAM Support Team Leader to build and develop support operations in South America. This role involves leading a new team while maintaining high performance and understanding customer needs through direct interaction with producers.

The ideal candidate has 3+ years of experience in a customer-facing environment and full professional fluency in both Spanish and English. Familiarity with the ranching industry and a passion for technology will be advantageous.

Halter values diversity and encourages passionate individuals to apply.

Formación

• 3+ years experience leading and developing teams in a customer-facing environment.
• Full professional fluency in Spanish and English.
• Experience in the ranching or livestock industry, ideally in South America.

Responsabilidades

• Build and lead the LATAM support team.
• Drive performance through team routines and accountability.
• Partner with field teams to understand customers' experiences.

Conocimientos

Team Leadership

Bilingual (Spanish and English)

Customer Experience

Problem-Solving

Communication

Judgment and Decision Making

Educación

3+ years in customer-facing roles

Experience in ranching or livestock industry

Herramientas

Intercom

Salesforce

Descripción del empleo

About Halter

At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time‑intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly toward their next break—no quad bikes, no dogs, no fences, just a group of cattle walking at their own pace. Halter’s technology is revolutionizing grazing, changing lives, and transforming an industry. We’re committed to delivering real change in the world—a mission that is hard, but meaningful.

What You’ll Do

• Build and lead the LATAM support team: hire, onboard, and develop Halter’s first Support Specialists in South America in line with growth plans.
• Drive performance: set clear expectations and drive performance through team routines, coaching, and accountability.
• Set the culture: build a high‑performance culture from day one that reflects Halter’s standards and serves the region well.

Stay Close to Customers and the Field Teams

• Get on ranch: spend time on ranch with producers to deeply understand their workflows, challenges, and how Support can lift the end‑to‑end experience.
• Partner with the field team: spend time with the field team to understand their customers’ experiences with support, and use those insights to keep improving.
• Step in when it counts: step in on complex or high‑impact customer issues and use those moments to coach the team.
• Champion the region: carry the voice of the South American producer and their animals into every internal conversation—you're the region’s advocate.

Own Performance and Operations

• Run daily operations: execute the global support strategy across LATAM, turning strategy into clear, repeatable daily operations.
• Own the numbers: own regional KPIs including CSAT, response times, quality, and cost to serve.
• Use data: use data daily to understand trends, prioritise work, improve the customer experience, identify risks, and lift team performance.
• Build reporting: build and maintain reporting that highlights trends, risks, and opportunities for smarter ways of working.
• Stay aligned with the field: work closely with Territory Managers and Account Managers to stay aligned on customer health and act fast when things need attention.
• Drive proactive support: lead proactive support initiatives including education content, risk identification, and customer outreach.
• Raise the bar: continuously lift the standard of support through clarity, coaching, and operational improvements.

Partner with the Global Customer Team to Build for the Region

• Lean on global: partner with global Customer leaders who have built support operations in New Zealand, Australia, and the US, and feed your learnings back into the global playbook.
• Feed back to Product: provide feedback to Product and Engineering grounded in regional context, trends, and escalation patterns—key to making Halter work for South America.
• Represent the region: represent the voice of the South American customer in global planning, forecasting, and improvement work.
• Improve the AI: work with the AI team to improve automation quality and ensure seamless transitions from AI to human support and optimisation of daily workflows for both customers and the support team.

Qualifications

• 3+ years experience leading and developing teams in a customer‑facing environment—support, operations, hospitality, or any setting where people and quality outcomes matter.
• Full professional fluency in Spanish and English.
• A builder’s mentality: comfortable with ambiguity and energised by standing things up from zero.
• A track record of owning outcomes, not just executing tasks.
• An understanding of the ranching or livestock industry—ideally with familiarity across the South American beef or dairy sector in Argentina, Uruguay, or Brazil.
• Strong judgment and comfort making decisions when priorities shift.
• A high bar for quality and customer experience.
• The ability to move between hands‑on problem‑solving and leadership in the same day.
• Clear, calm communication that builds trust quickly.
• Curiosity and an improvement mindset—always looking for ways to raise the standard.
• Confidence operating independently while staying aligned with a global organisation.

Nice to Haves

• Experience launching or scaling a new market, region, or 0‑to‑1 motion.
• Startup or high‑growth environment experience.
• Familiarity with tools like Intercom, Salesforce, or similar systems.
• Experience working in ag‑tech.
• Experience working with hardware products or field‑deployed technology.
• Portuguese language skills.

Join Our Team

Halter is committed to promoting a diverse and inclusive workplace—a place where we can each be ourselves and do the best work of our lives. We invite candidates who are passionate about making a meaningful impact and are eager to join a high‑performance team to apply. Halter is an Equal Opportunity Employer; we value diversity, equity, and inclusion.