Regional AgTech Support Specialist - South America

Icehouseventures; Buenos Aires; Presencial; ARS 66.362.872 - 95.857.481; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

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Descripción de la vacante

Halter is building a regional support presence in South America and seeks a Customer Support Specialist to assist producers in Argentina, Uruguay, and Brazil. You will own the customer journey from first contact to resolution, guiding ranchers and collaborating with cross-functional teams to deliver world-class support.

In this role you’ll use data to drive improvements, maintain metrics, and gain hands-on exposure to Halter’s impact on livestock livelihoods.

Formación

• 2 years of experience in customer-facing roles.
• Fluency in Spanish and English.
• Passion for improving rancher outcomes and experiences.
• Knowledge of ranching or livestock industry.
• Familiarity with South American beef or dairy sectors (Argentina, Uruguay or Brazil).
• Curiosity and willingness to dig deeper to understand why.
• Ability to stay calm under pressure and collaborate with others.
• Proactive, energetic and owning tasks.
• Strong relationship-building with customers and teams.
• Willingness to learn complex systems and new tools.
• Interest in using data to improve support.

Responsabilidades

• Talk directly with ranchers through chat and phone to resolve issues quickly.
• Troubleshoot problems using data, tools, and judgment.
• Analyze support data to identify patterns and improvement opportunities.
• Collaborate with Field, Onboarding, and Product teams for seamless experiences.
• Own the customer journey from start to finish with proactive follow-ups.
• Monitor performance metrics like response times and satisfaction scores.
• Visit ranches to understand Halter's real-world impact.
• Bridge South American customers with global teams to shape regional support.

Conocimientos

Customer-facing experience

Bilingual Spanish/English

Livestock industry knowledge

Curiosity and problem-solving

Calm under pressure

Proactive and ownership

Data-informed decisions

Descripción del empleo

Halter is building a regional support presence in South America and seeks a Customer Support Specialist to assist producers in Argentina, Uruguay, and Brazil. You will own the customer journey from first contact to resolution, guiding ranchers and collaborating with cross-functional teams to deliver world-class support.

In this role you’ll use data to drive improvements, maintain metrics, and gain hands-on exposure to Halter’s impact on livestock livelihoods.