IT Support Specialist - Buenos Aires (Mac/Windows + 365)

Dataxstream, Llc; Buenos Aires; Presencial; ARS 1.339.000 - 2.009.000; Jornada completa

Descripción de la vacante

DataXstream, Inc. in Buenos Aires seeks an entry-level IT Support Specialist to be the first point of contact for internal IT requests. You will troubleshoot macOS, iOS, and Windows devices, manage onboarding/offboarding, and support Microsoft 365 services, including Teams, Entra ID, Exchange, and SharePoint.

You'll monitor Nagios XI alerts via Squadcast, handle device management with Addigy/Jamf/Intune, and assist with VPN issues using Pritunl. Travel within Buenos Aires may be required.

Formación

• Must be based in Buenos Aires, Argentina, with the ability to travel locally.
• Experience supporting macOS, iOS, and Windows devices, and interest in learning administration tasks across platforms.
• Comfortable using Microsoft 365 admin tools (Teams, Exchange, SharePoint, Entra ID) or willing to learn.
• Strong troubleshooting and analytical skills with a problem‑solving mindset.
• Excellent written and verbal communication in English; able to interact with clients when needed.
• Strong organizational skills to document monitoring alerts, onboarding/offboarding processes, and ensure follow-up on resolutions.
• Attention to detail and the ability to enforce policies professionally.

Responsabilidades

• Act as the first point of contact for IT support requests, primarily from internal employees with occasional client-facing requests, via Jira tickets.
• Provide technical support for macOS, iOS, and Windows devices; diagnose and resolve software, hardware, and network issues.
• Troubleshoot VPN connectivity and access issues using Pritunl.
• Manage macOS/iOS/Windows devices using MDM platforms (Addigy, Jamf, Microsoft Intune) and Apple Business Manager.
• Onboard and offboard employees: enroll, configure, deploy, collect, and return devices; set up initial configurations.
• Support Microsoft 365 services including Teams Admin Center, Entra ID, Exchange Admin Center, SharePoint.
• Monitor Nagios XI alerts routed through Squadcast; ensure Jira tickets are created and tracked.
• Review and triage auto-created Jira tickets; escalate as needed; log alerts outside automation.
• Provide day-to-day administration support and maintain knowledge base articles.
• Communicate clearly with internal teams and external clients when necessary.

Conocimientos

MacOS support

Windows support

Microsoft 365 admin tools

Troubleshooting

Documentation

English communication

Local travel Buenos Aires

Client-facing support

Herramientas

Jira

Nagios XI

Squadcast

ThreatDown / Malwarebytes

Addigy

Jamf

Microsoft Intune

Entra ID / Azure AD

Exchange Admin Center

SharePoint

Descripción del empleo

DataXstream, Inc. in Buenos Aires seeks an entry-level IT Support Specialist to be the first point of contact for internal IT requests. You will troubleshoot macOS, iOS, and Windows devices, manage onboarding/offboarding, and support Microsoft 365 services, including Teams, Entra ID, Exchange, and SharePoint.

You'll monitor Nagios XI alerts via Squadcast, handle device management with Addigy/Jamf/Intune, and assist with VPN issues using Pritunl. Travel within Buenos Aires may be required.