Entry-Level IT Support Specialist (Tier 1) – Buenos Aires

Dataxstream, Llc; Buenos Aires; On-site; ARS 1,440,000 - 2,160,000; Full time

Job summary

DataXstream, Inc., based in Buenos Aires, is seeking an IT Support Specialist (Tier 1) to be the first point of contact for internal IT issues across macOS, iOS, and Windows devices and the Microsoft 365 environment. The role includes onboarding/offboarding, device enrollment, and monitoring alerts via Nagios XI and Jira.

Ideal candidates are detail-oriented, customer-focused, and ready to learn admin tasks across platforms, with strong English communication and organizational skills.

Qualifications

• Experience supporting macOS, iOS, and Windows devices.
• Familiarity with Microsoft 365 admin tools (Teams, Exchange, SharePoint, Entra ID).
• Strong troubleshooting and communication skills in English.

Responsibilities

• Serve as the first point of contact for IT support requests.
• Troubleshoot issues on macOS, iOS, Windows and VPN connectivity.
• Manage device enrollment, onboarding, and offboarding tasks.
• Monitor alerts in Nagios XI and ensure Jira tickets are created automatically.

Skills

macOS support

iOS support

Windows support

MS 365 admin tools

English communication

Tools

Jira

Nagios XI

Squadcast

ThreatDown/Malwarebytes

Addigy

Jamf

Intune

Job description

DataXstream, Inc., based in Buenos Aires, is seeking an IT Support Specialist (Tier 1) to be the first point of contact for internal IT issues across macOS, iOS, and Windows devices and the Microsoft 365 environment. The role includes onboarding/offboarding, device enrollment, and monitoring alerts via Nagios XI and Jira.

Ideal candidates are detail-oriented, customer-focused, and ready to learn admin tasks across platforms, with strong English communication and organizational skills.