Bilingual IT Help Desk Specialist (Spanish/English)

TalentPop; Santa Fe Capital; Remote; ARS 600,000 - 900,000; Full time

Job summary

TalentPop is seeking a Technical Support Associate in Argentina to deliver first-level IT support and help maintain IT services across the organization. The role involves ITIL-aligned incident management, request fulfillment, and SLA adherence, with a focus on user-focused service delivery.

Requirements include 2+ years in a similar IT support role, a degree in IT or related fields, and proficiency in Spanish and English as well as Microsoft 365, AD, Okta, and Intune.

Qualifications

• Degree in IT or a related field or equivalent experience.
• Minimum two years in a technical support or similar IT role.
• Experience in ITSM, incident management, and service desk operations.

Responsibilities

• Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
• Troubleshoot, diagnose and resolve routine technical incidents affecting end users and operations.
• Assist with installation, configuration, relocation, and removal of hardware/software.
• Own and track incidents and requests through resolution with adherence to SLAs.
• Administer ITSM processes related to Incident Management and Request Fulfillment.
• Identify recurring issues and communicate improvement opportunities to IT teams.
• Collaborate with internal teams and third-party vendors to resolve escalated requests.
• Deliver excellent customer service and clear communication throughout the support lifecycle.

Skills

Analytical skills

Troubleshooting

Microsoft 365 admin

Identity & Access Management

DNS & DHCP

Networking fundamentals

Cybersecurity basics

Intune endpoint management

ITSM concepts

Incident Management

Request Fulfillment

SLA management

Spanish & English communication

Cross-functional collaboration

Accountability & attention to detail

Education

Associate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science or Engineering, or equivalent experience

Tools

Microsoft 365

Active Directory

Okta

DNS

DHCP

Microsoft Intune

ITIL

Job description

TalentPop is seeking a Technical Support Associate in Argentina to deliver first-level IT support and help maintain IT services across the organization. The role involves ITIL-aligned incident management, request fulfillment, and SLA adherence, with a focus on user-focused service delivery.

Requirements include 2+ years in a similar IT support role, a degree in IT or related fields, and proficiency in Spanish and English as well as Microsoft 365, AD, Okta, and Intune.