Customer Care Supervisor (Bilingüe)

Randstad Argentina; Municipio de Rincón de los Sauces; On-site; ARS 1,200,000 - 1,900,000; Full time

Job summary

Randstad Argentina is hiring a Customer Care Operations Supervisor to lead a high-performing team in a dynamic, global capability center.

Advanced English (C1/C2) is required, with proven experience managing KPIs, SLAs, quality, productivity, and performance. The role emphasizes coaching, stakeholder management, and building capable teams of 25+ employees within a financial services context.

Qualifications

• Experience leading contact center or customer care teams.
• Advanced English (C1/C2) required.
• Proven KPIs/SLAs/quality management track record.
• Experience leading teams of 25+ in operational environments.

Responsibilities

• Lead a high-performing customer care team and drive performance.
• Coach and develop staff to improve metrics and engagement.
• Partner with U.S.-based stakeholders to align operations.
• Support continuous operational improvement initiatives.

Skills

People leadership

KPI & SLA management

Quality & productivity oversight

Coaching & development

Stakeholder management

Operations leadership

Job description

We're hiring: Customer Care Operations Supervisor | Advanced English Required

Are you an experienced people leader with a strong background in Customer Service,

Contact Centers, BPO, Banking, or Insurance operations?

We're looking for a Customer Care Operations Supervisor to join our Global Capability

Center and lead a high-performing customer care team.

Advanced/Bilingual English (C1/C2) is required

Experience managing KPIs, SLAs, quality, productivity, and performance

Strong coaching, analytical, and stakeholder management skills

A key differentiator for this role is previous experience leading large teams.

Candidates who have managed teams of 25+ employees in operational environments are highly valued.

Preferred industries:

• Financial Services

In this role, you'll have the opportunity to drive performance, develop talent, partner with

U.S.-based stakeholders, and contribute to continuous operational improvement.