Global Capability Center Operations Supervisor

Assurant; Tandil; On-site; ARS 61,584,000 - 107,772,000; Full time

Job summary

Assurant is seeking a Supervisor for Capability Center Operations - GCC Global Home IT in Argentina. You will lead end-to-end operational performance for assigned workstreams, ensuring quality, productivity, and client SLA targets while fostering talent development and continuous improvement.

You will partner with global stakeholders to deliver compliant, cost-effective, and scalable operations that support Assurant’s objectives and client commitments.

Qualifications

• Two or more years of supervisory experience.
• Experience in mortgage servicing, customer service, retail banking or hazard insurance processing is desirable.
• Good verbal and written communications skills, analytical skills. An understanding of human resource policies and procedures.
• Well developed interpersonal skills promoting team participation with assigned staff. Motivational methods to improve and develop assigned staff.

Responsibilities

• Oversee day-to-day operations ensuring quality and productivity meet standards.
• Lead performance conversations with associates and set short/long term goals for the team.
• Coach for performance and drive success while communicating department performance.
• Maintain proactive communication with leadership and stakeholders on challenges, opportunities and operational success.
• Manage change within the group and propose action plans for operational gains.
• Ensure policies are enforced and controls monitored to prevent losses and ensure client satisfaction.

Skills

Team leadership

Communication skills

Analytical skills

Cross-functional teamwork

HR policies

Job description

Assurant is seeking a Supervisor for Capability Center Operations - GCC Global Home IT in Argentina. You will lead end-to-end operational performance for assigned workstreams, ensuring quality, productivity, and client SLA targets while fostering talent development and continuous improvement.

You will partner with global stakeholders to deliver compliant, cost-effective, and scalable operations that support Assurant’s objectives and client commitments.