Global Capability Center Operations Lead

Assurant, Inc.; Buenos Aires; Hybrid; ARS 90,606,000 - 120,808,000; Full time

Job summary

Assurant, Inc. is seeking a Supervisor, Capability Center Operations for GCC Global Home IT to lead end-to-end operational performance of assigned workstreams.

You will manage daily operations, coach staff, and set short- and long-term goals while collaborating with global stakeholders to meet quality, production, and client SLA targets. This role emphasizes talent development, discipline, and process improvement, with adherence to corporate policies and risk controls to prevent losses and

Qualifications

• Two or more years of supervisory experience required.
• Experience in mortgage servicing, customer service, retail banking or hazard insurance processing is desirable.
• Good verbal and written communications skills; analytical skills.
• Understanding of human resource policies and procedures.

Responsibilities

• Manages day to day operations ensuring associates quality and productivity.
• Leads performance conversations with associates.
• Creates short/long term goals for the work group.

Skills

Supervisory experience

Verbal communication

Written communication

Analytical skills

Job description

Assurant, Inc. is seeking a Supervisor, Capability Center Operations for GCC Global Home IT to lead end-to-end operational performance of assigned workstreams.

You will manage daily operations, coach staff, and set short- and long-term goals while collaborating with global stakeholders to meet quality, production, and client SLA targets. This role emphasizes talent development, discipline, and process improvement, with adherence to corporate policies and risk controls to prevent losses and