IT Support Technician

Evolution Gaming Limited; Moreno; On-site; ARS 600,000 - 900,000; Full time

Job summary

Evolution Gaming Limited in Argentina is seeking an IT Support Specialist to handle first and second-line support, device provisioning, and account management for staff and contractors.

The role covers OS administration, network tasks, inventory control, and continuous improvement of local IT infrastructure, in a fast-paced environment with Spanish and English communication.

Qualifications

• Fluent in Spanish and English, written and spoken.
• 2+ years of IT device support experience.
• Ability to create structured documentation.
• Experience with Windows, macOS, Linux devices.
• Experience with user account management (Okta, AD, Azure AD, O365).

Responsibilities

• Provide first/second line IT support for internal users and contractors.
• Install, configure, and troubleshoot laptops, workstations, printers, and mobile devices.
• Configure and maintain Windows, macOS, Linux OS on user devices.
• Manage user device environment using MDM tools.
• Create and manage user accounts in Okta, AD, Azure AD, O365.
• Perform network cabling and device installation tasks in data centers.

Skills

Bilingual Spanish-English

Documentation

Problem solving

Teamwork

Education

Secondary education or higher

Tools

Okta

Active Directory (AD)

Azure AD

Office 365 (O365)

Windows

macOS

Linux

Job description

The role entails providing first and second-line IT support, including installing, configuring, and troubleshooting various devices and managing user accounts across systems. Responsibilities also include physical network tasks, server and network equipment maintenance, inventory management, and continuous development of the local IT infrastructure.

Responsibilities:

• First/Second line IT support for company internal users and contractors.
• Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment
• Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.
• Managing user device environment using user device management tools.
• Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.
• Physical network related tasks (patching, device installation, ports assignment, cabling).
• Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
• Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
• Working closely with the facility and security teams to resolve security issues.
• Constant development and improvements of local IT infrastructure.
• Providing IT assets management according to internal procedures;
• Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements;
• Timely incident resolution, escalation to third party suppliers and problem analysis and resolution;
• Provisioning system updates and deployments according to respective internal procedures;
• User request fulfilment according to established SLAs.
• Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.
• Logistics, manage inventory and equipment between locations.

Qualifications:

• Secondary (higher, special etc.) education.
• At least 2 year experience in supporting user IT devices hardware and software.
• Excellent fluent written and spoken Spanish and English.
• Good communication and presentation skills
• Ability to create structured documentation
• Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions
• Fundamental IT skills – hardware, OS, applications, networking, security.
• Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.
• Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services.
• Fundamental knowledge of IT procedures and security principles.
• Certifications on IT systems administration/support preferred.
• Enterprise employment experience preferred.