Enterprise Customer Success Manager – LatAm Growth (Remote)
Altscore INC.
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Descripción de la vacante
AltScore INC. is seeking a Customer Success Manager who will own the entire customer lifecycle, drive renewal and expansion opportunities, and partner with Product, Engineering, Delivery, Sales, and Finance.
You’ll build strategic, high-trust relationships across LatAm and influence product decisions with a customer-first lens. You will work in a remote-first environment with a strong emphasis on data-driven decisions, KPI ownership, and cross-functional collaboration to ensure customers achieve
Formación
- 3+ years in Customer Success, Account Management, or Consulting.
- Experience with API-based products and lending infrastructure is a plus.
- Fluent in Spanish and English; Portuguese a plus.
- Strong ownership, fast execution, and data-driven decision-making.
Responsabilidades
- Own the customer lifecycle from onboarding to renewals and expansion.
- Drive Net Dollar Retention by identifying usage growth opportunities.
- Advocate for customers by coordinating with Product and Engineering.
- Use data to anticipate risks and guide strategy.
- Collaborate with Sales and Delivery to support complex deals and integration.
- Build high-trust relationships with key Latin America partners.
- Help scale CS processes and create playbooks for growth.
Conocimientos
Herramientas
Descripción del empleo
AltScore INC. is seeking a Customer Success Manager who will own the entire customer lifecycle, drive renewal and expansion opportunities, and partner with Product, Engineering, Delivery, Sales, and Finance.
You’ll build strategic, high-trust relationships across LatAm and influence product decisions with a customer-first lens. You will work in a remote-first environment with a strong emphasis on data-driven decisions, KPI ownership, and cross-functional collaboration to ensure customers achieve
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