eCommerce CSM: Accelerate Adoption & Retention

Sovos Latinoamérica; San Miguel de Tucumán; Presencial; ARS 90.595.000 - 135.892.000; Jornada completa

Descripción de la vacante

Sovos Latinoamérica is seeking a Customer Success Manager (CSM) for eCommerce to drive product adoption, ensure customer satisfaction, and protect gross revenue retention across a diverse client portfolio in Argentina. You will execute defined success motions, engage customers consistently, and identify risks early to guide renewal outcomes.

In this role, you will monitor health signals, collaborate with Support, Renewals, Sales, and Professional Services, and maintain strong CRM/Gainsight

Formación

• 2–4+ years of experience in Customer Success, Account Management, or a related role.
• Strong organizational and communication skills.
• Ability to manage a high-volume customer book effectively.
• Comfort following structured processes and playbooks.
• Experience using CRM and CS platforms preferred.

Responsabilidades

• Manage a portfolio aligned to core segments and maintain engagement cadence.
• Monitor customer health, usage signals, and renewal readiness; escalate risks.
• Partner with customers to drive adoption of core product capabilities.
• Collaborate with Support, Renewals, Sales, and Professional Services to resolve issues.
• Maintain CRM and Gainsight hygiene; document activities and prioritize actions.

Conocimientos

Organizational skills

Communication skills

High-volume account management

Structured processes & playbooks

CRM & CS platforms

Herramientas

Gainsight

CRM systems

CS platforms

Descripción del empleo

Sovos Latinoamérica is seeking a Customer Success Manager (CSM) for eCommerce to drive product adoption, ensure customer satisfaction, and protect gross revenue retention across a diverse client portfolio in Argentina. You will execute defined success motions, engage customers consistently, and identify risks early to guide renewal outcomes.

In this role, you will monitor health signals, collaborate with Support, Renewals, Sales, and Professional Services, and maintain strong CRM/Gainsight