Ejecutivo de Atención al Cliente Remoto

Apex America; La Pampa; Remote; ARS 25,414,000 - 33,886,000; Full time

Benefits offered by this job

Competitive compensation

Training and development opportunities

Supportive team environment

Career growth opportunities

Job summary

Apex America is seeking a friendly and professional Customer Service Representative to join our remote team. You will handle inquiries across phone, email, chat, and other channels, provide accurate product and policy information, and assist with reservations and changes while maintaining confidentiality and a positive attitude.

The ideal candidate has strong communication, problem-solving abilities, and experience with CRM systems.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude with calmness under pressure.
• Ability to multitask and manage priorities effectively.
• Experience using CRM systems and common digital tools.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information in company systems.
• Escalate complex issues when necessary and coordinate with internal teams.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Multitasking

Calm under pressure

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Job description

Apex America is seeking a friendly and professional Customer Service Representative to join our remote team. You will handle inquiries across phone, email, chat, and other channels, provide accurate product and policy information, and assist with reservations and changes while maintaining confidentiality and a positive attitude.

The ideal candidate has strong communication, problem-solving abilities, and experience with CRM systems.