Remote Client Concierge & Service Specialist

Pwc; Buenos Aires; Remote; ARS 600,000 - 900,000; Full time

Benefits offered by this job

Work from home

Training and development

Job summary

PwC is seeking a Remote Customer Service Representative to join our Customer Experience team. You will handle inquiries across phone, email, and chat, delivering accurate product and policy information while maintaining a professional, helpful demeanor.

You will manage reservations, follow-ups, and general support, ensuring strong customer satisfaction. This role emphasizes independent work, collaboration with internal teams, and adherence to confidentiality standards while contributing to an

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication skills are essential.
• Strong interpersonal and problem-solving abilities.
• Bilingual English/Spanish is a plus.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up to ensure needs are addressed.
• Maintain accurate customer information in systems.
• Escalate complex issues when necessary.
• Coordinate with internal teams to resolve requests.

Skills

Excellent verbal and written comms

Interpersonal and problem-solving

Bilingual English/Spanish

Work independently and in a team

Attention to detail and organization

Education

High school diploma or equivalent

Tools

CRM systems

Job description

PwC is seeking a Remote Customer Service Representative to join our Customer Experience team. You will handle inquiries across phone, email, and chat, delivering accurate product and policy information while maintaining a professional, helpful demeanor.

You will manage reservations, follow-ups, and general support, ensuring strong customer satisfaction. This role emphasizes independent work, collaboration with internal teams, and adherence to confidentiality standards while contributing to an