Customer Success & Sales Specialist

New Frontier Immigration Law; Quilmes; Hybrid; ARS 420,000 - 640,000; Full time

Job summary

New Frontier Immigration Law is seeking an Analyst, Customer Service in a hybrid role based in Buenos Aires. You will drive new business opportunities, manage client relationships, and collaborate with finance, logistics, and marketing teams to ensure smooth onboarding and service delivery.

The role requires strong communication, negotiation, and customer experience skills, with responsibilities spanning prospecting, proposals, and KPI delivery in a dynamic immigration services environment.

Qualifications

• Adaptability and business mindset.
• Ability to take ownership and accountability.
• Sales communications and client engagement.
• Business development and partnerships.
• Digital Customer Solutions (DCS) orientation.
• Empathy and relationship building.
• Experience in customer-facing roles.
• Data interpretation and negotiation.

Responsibilities

• Prospect, qualify, and secure new business opportunities in assigned market sectors, driving the sales pipeline to achieve revenue growth.
• Develop tailored commercial proposals, negotiate terms, and close deals, ensuring alignment with company policies and profitability goals.
• Maintain and strengthen relationships with existing clients, conducting regular reviews to identify additional business opportunities and ensure high customer satisfaction.
• Collaborate with internal teams such as finance, logistics, and marketing to support smooth customer onboarding and the successful execution of sales strategies.
• Track and manage sales activities using CRM systems, ensuring a continuously filled and actively managed sales funnel.
• Deliver on KPIs, including revenue targets, customer acquisition, and customer satisfaction (NPS).
• Conduct market research and competitor analysis to inform strategic sales planning and identify new business opportunities.
• Provide input and feedback on improving the inside sales processes and customer experience to ensure long-term success.

Job description

New Frontier Immigration Law is seeking an Analyst, Customer Service in a hybrid role based in Buenos Aires. You will drive new business opportunities, manage client relationships, and collaborate with finance, logistics, and marketing teams to ensure smooth onboarding and service delivery.

The role requires strong communication, negotiation, and customer experience skills, with responsibilities spanning prospecting, proposals, and KPI delivery in a dynamic immigration services environment.