Bilingual Spanish Support Specialist (Latin America)

Growe Talents; Argentina; On-site; ARS 1,004,000 - 1,674,000; Full time

Benefits offered by this job

Health & Wellness Focus

Performance-Driven Rewards

Dynamic Work Environment

Job summary

Call Power, an international online gaming company, is seeking a bilingual customer support specialist to handle live chat and email inquiries for Spanish-speaking players in Latin America. You will deliver a premium customer experience and act as a bridge between customers and technical teams.

You should be fluent in Spanish with strong English, able to clarify requests, troubleshoot issues, and document cases for global colleagues.

Qualifications

• Fluency in Spanish with the ability to communicate with nuance and empathy.
• Intermediate English proficiency for internal written communication.
• Ability to clarify ambiguous customer requests.
• Familiarity with digital support tools (Live Chat and Email) is highly advantageous.

Responsibilities

• Manage and resolve customer inquiries through live chat and ticketing systems.
• Deliver a premium customer experience specifically for the Spanish-speaking market.
• Act as a bridge between customer needs and technical solutions.
• Research and troubleshoot complex issues to provide definitive resolutions.
• Collaborate with internal teams to identify trends and improve service workflows.
• Maintain high-quality standards by adhering to internal support procedures.
• Balance multiple priorities in a fast-paced, high-volume digital environment.
• Utilize bilingual communication to document cases and assist global colleagues.

Skills

Spanish

English

Tools

Live Chat

Email

Job description

Call Power, an international online gaming company, is seeking a bilingual customer support specialist to handle live chat and email inquiries for Spanish-speaking players in Latin America. You will deliver a premium customer experience and act as a bridge between customers and technical teams.

You should be fluent in Spanish with strong English, able to clarify requests, troubleshoot issues, and document cases for global colleagues.