Customer Support Agent

Stech Technology UK Limited; Argentina; Remote; ARS 25,419,000 - 47,448,000; Full time

Job summary

Stech Technology UK Limited is seeking a Customer Support Agent to provide exceptional support to players across LATAM markets in a fast-paced iGaming environment.

You will be the first point of contact, resolving issues, answering questions, and ensuring a smooth experience across chat, email, and other channels. The role operates on a 2/2 shift pattern, supporting LATAM players from Argentina and beyond.

Qualifications

• Mandatory: previous experience in customer support in iGaming.
• Upper-intermediate English or higher.
• Experience with Intercom, LiveChat, Freshdesk, Zendesk or similar platforms.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide customer support via live chat, email, and other channels.
• Assist players with account-, payment-, and technical inquiries.
• Investigate and resolve customer issues promptly and professionally.
• Escalate complex cases to relevant internal teams when necessary.
• Maintain accurate records of customer interactions.
• Follow established support procedures and service standards.
• Identify recurring customer issues and report them to management.
• Contribute to a positive customer experience and player retention.

Skills

Customer support

Multitasking

Communication skills

Interpersonal skills

Problem-solving

Tools

Intercom

LiveChat

Freshdesk

Zendesk

Job description

We are looking for a Customer Support Agent to provide exceptional support to our players across LATAM markets. The ideal candidate is customer-oriented, proactive, and capable of delivering a high-quality support experience in a fast-paced iGaming environment.

You will serve as the first point of contact for our players, helping resolve issues, answering questions, and ensuring a smooth customer experience across all communication channels. This position follows a 2/2 shift pattern, providing a balanced rotation of workdays and days off.

Key Responsibilities:

• Provide customer support via live chat, email, and other communication channels
• Assist players with account-related, payment-related, and technical inquiries
• Investigate and resolve customer issues in a timely and professional manner
• Escalate complex cases to relevant internal teams when necessary
• Maintain accurate records of customer interactions
• Follow established support procedures and service standards
• Identify recurring customer issues and report them to management
• Contribute to a positive customer experience and player retention

Requirements:

• Previous experience in Customer Support in iGaming (mandatory)
• Upper-intermediate English or higher
• Experience with Intercom (preferable), LiveChat, Freshdesk, ZenDesk or similar platforms
• Strong communication and interpersonal skills
• Ability to multitask and manage multiple conversations simultaneously
• Problem-solving mindset and attention to detail
• Comfortable working in a fast-paced environment
• Basic understanding of online casino products and player journeys

Nice to Have:

• Previous experience supporting LATAM markets
• Experience handling payment-related inquiries
• Experience working in shift-based environments

Personal Qualities:

• Customer-oriented mindset
• Empathy and patience
• Strong communication skills
• Attention to detail
• Reliability and responsibility
• Ability to remain professional under pressure
• Positive attitude and willingness to help others
• Team player mentality