B2B SaaS Support Specialist — Hybrid (Buenos Aires)

Usercentrics; Municipio de Rincón de los Sauces; Híbrido; ARS 39.339.000 - 63.548.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working hours

Personal development budget

Language courses

Descripción de la vacante

Usercentrics is hiring a Customer Support Specialist to be the frontline for Self-Service (B2B) clients, guiding them through the platform and ensuring a positive, trust-building experience. You’ll collaborate with Success, Tech Support, Product, and Finance to turn feedback into improvements and to resolve billing inquiries.

This hybrid role requires solid English and a customer-first mindset. You’ll help create self-help content, contribute to FAQs, and participate in cross-functional

Formación

• 2+ years in customer support, customer success, or a similar customer-facing role, ideally in a B2B SaaS environment.
• Strong communication skills, with excellent English both written and spoken.
• Experience in creating self-help resources, FAQs, or knowledge base content is a plus.
• Excellent problem-solving skills, with the ability to guide customers through our platform and provide clear, effective answers.
• A true customer-first mindset—committed to delivering outstanding experiences and finding solutions.
• Familiarity with support ticketing systems (e.g., Zendesk) and CRM tools (e.g., Salesforce) is a plus.
• Strong organizational skills and attention to detail.

Responsabilidades

• Serve as the primary point of contact for Self-Service (B2B) clients via Zendesk, ensuring prompt and effective support.
• Guide customers in navigating the platform, setting up their accounts, and maximizing their experience.
• Collaborate with Customer Success Managers, Tech Support, and Product teams to share insights and drive continuous improvements.
• Contribute to our knowledge base and FAQs by creating valuable self-help resources that boost customer autonomy.
• Help optimize cross-functional processes—your ideas and input will directly shape how we work.
• Gather and translate customer feedback into actionable feature requests to refine and enhance our solution.
• Work closely with the Finance team to address billing discrepancies and resolve inquiries regarding charges and invoices.

Conocimientos

Excellent communication

English proficiency

Copywriting experience

Content marketing experience

Problem-solving

Customer-first mindset

Organizational skills

Multitasking

Herramientas

Zendesk

Salesforce

Descripción del empleo

Usercentrics is hiring a Customer Support Specialist to be the frontline for Self-Service (B2B) clients, guiding them through the platform and ensuring a positive, trust-building experience. You’ll collaborate with Success, Tech Support, Product, and Finance to turn feedback into improvements and to resolve billing inquiries.

This hybrid role requires solid English and a customer-first mindset. You’ll help create self-help content, contribute to FAQs, and participate in cross-functional