Hybrid Customer Support Specialist – Travel Tech

ID90 Travel; Córdoba; Híbrido; ARS 51.023.000 - 88.439.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

International team

Competitive benefits

Descripción de la vacante

ID90 Travel, a leading provider of airline employee travel solutions, is seeking a Customer Support Specialist based in Córdoba, Argentina. The role is long-term, contractor, with a hybrid setup and USD compensation.

You will handle inquiries via phone, email, and chat, while guiding users and maintaining accurate records to improve the product and service experience. The ideal candidate communicates clearly in English, has experience in customer support, and can work autonomously in a

Formación

• Proficiency in English (C1) and related language qualifications.
• Experience in customer support, tourism/airline/e-commerce helpful.
• Experience using help desk software and remote support tools.
• Experience in remote work positions.

Responsabilidades

• Respond to queries via phone, email or chat to provide support and information.
• Identify needs and take actions to resolve customer issues.
• Maintain customer accounts and records of interactions and inquiries.
• Collaborate with CS team and other departments to share information and feedback.
• Meet and exceed monthly customer support goals.

Conocimientos

English (C1)

Customer service

Multitasking

Remote work experience

Communication

Educación

English teaching or translation degree

Herramientas

Help desk software

Remote support tools

CRM

Descripción del empleo

ID90 Travel, a leading provider of airline employee travel solutions, is seeking a Customer Support Specialist based in Córdoba, Argentina. The role is long-term, contractor, with a hybrid setup and USD compensation.

You will handle inquiries via phone, email, and chat, while guiding users and maintaining accurate records to improve the product and service experience. The ideal candidate communicates clearly in English, has experience in customer support, and can work autonomously in a