B2B SaaS Support Specialist - Hybrid, Impact & Growth

Usercentrics; Buenos Aires; Híbrido; ARS 781.000 - 1.228.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Hybrid work model

Personal development budget

Language courses

Workcations

Descripción de la vacante

Usercentrics in Buenos Aires is seeking a Customer Support Specialist (m/f/d) to be the primary contact for Self-Service (B2B) clients, guiding them through our platform and collaborating with Success, Tech Support, Product, and Finance teams.

You will help customers navigate the platform, set up accounts, and grow product adoption while building trust through clear, empathetic communication. This role offers hybrid work with 2–3 days in our Buenos Aires office and opportunities for growth.

Formación

• 2+ years in customer support, customer success, or a similar customer-facing role in B2B SaaS.
• Excellent written and spoken English.
• Experience in creating self-help resources, FAQs, or knowledge base content is a plus.
• Strong problem-solving skills and ability to guide customers through the platform.

Responsabilidades

• Serve as the primary point of contact for Self-Service (B2B) clients via Zendesk, ensuring prompt support.
• Guide customers in navigating the platform, setting up accounts, and maximizing their experience.
• Collaborate with Customer Success Managers, Tech Support, and Product teams to share insights and drive improvements.
• Contribute to knowledge base and FAQs to boost customer autonomy.
• Help optimize cross-functional processes and shape how we work.
• Translate customer feedback into actionable feature requests for product improvements.
• Work with Finance to address billing inquiries and resolve charges.

Conocimientos

Customer focus

Communication

Problem solving

Copywriting

Attention to detail

Multi-tasking

Herramientas

Zendesk

Salesforce

Descripción del empleo

Usercentrics in Buenos Aires is seeking a Customer Support Specialist (m/f/d) to be the primary contact for Self-Service (B2B) clients, guiding them through our platform and collaborating with Success, Tech Support, Product, and Finance teams.

You will help customers navigate the platform, set up accounts, and grow product adoption while building trust through clear, empathetic communication. This role offers hybrid work with 2–3 days in our Buenos Aires office and opportunities for growth.