SaaS Support Engineer - Client Solutions & Tech Liaison

Ciklum; Argentina; Presencial; ARS 1.000.000 - 1.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-paid medical insurance

Udemy license & training budget

Language courses & certifications

20 days paid vacation

Descripción de la vacante

Ciklum is seeking a Support Engineer to join our team in Argentina on a full-time basis. You will manage technical relationships for a set of clients, drive SaaS deliverables, and collaborate across Product, Customer Success, and Engineering teams.

The role requires strong problem-solving, data analysis, and the ability to explain complex concepts to both technical and non-technical stakeholders. English fluency is essential, with a focus on long-term client success.

Formación

• Bachelor’s degree or equivalent in a related field.
• Proven ability to communicate technical concepts to technical and non-technical audiences.
• Strong problem-solving and data analysis skills.

Responsabilidades

• Work with clients to update existing integrations and implement new features for the SaaS platform.
• Lead voice-of-client communications with Product Management to define requirements for product improvements.
• Resolve client inquiries directly or with Customer Success, Account Management, or Engineering teams.
• Own and drive external client projects and internal initiatives to improve processes and documentation.
• Perform quality assurance and testing for clients.

Conocimientos

Client-facing communication

Problem solving

Data analysis

English fluency

Educación

Bachelor’s degree or equivalent

Descripción del empleo

Ciklum is seeking a Support Engineer to join our team in Argentina on a full-time basis. You will manage technical relationships for a set of clients, drive SaaS deliverables, and collaborate across Product, Customer Success, and Engineering teams.

The role requires strong problem-solving, data analysis, and the ability to explain complex concepts to both technical and non-technical stakeholders. English fluency is essential, with a focus on long-term client success.