B2B Corporate Sales Executive — Cybersecurity Solutions

Ase Obra Social; Buenos Aires; On-site; ARS 69,682,000 - 100,652,000; Full time

Job summary

Proofpoint in Córdoba, Argentina is seeking a Product Support Engineer to deliver advanced technical support for Proofpoint products and services. You will diagnose issues, collaborate with Account Managers, SEs, Customer Success, and Professional Services, and provide knowledge base contributions.

The role emphasizes strong problem solving on Linux, email/network security, and customer-focused communication.

Qualifications

• 4+ years experience in a Technical Support role.
• Excellent written and verbal customer-facing communication skills.
• Complete competence working in Linux command line environments.
• Advanced use of grep, regex, log scraping in command line, etc.
• Fully experienced with email system debugging.
• Fully experienced using remote hosting tools for customer troubleshooting sessions.
• Experience with Palo Alto Networks, Cisco, Symantec, McAfee, Fortinet, or other email/network security products a plus.
• With little supervision, the ability to debug broad, system environments of moderate complexity involving multiple configurations and protocols.

Responsibilities

• Provide advanced software technical support to customers, resellers, and partners of Proofpoint via phone and the ticketing system.
• Manage cases in the ticketing system to ensure your cases are handled within SLO guidelines.
• Create and send out alerts and other customer communications as necessary.
• Publish Knowledge Base articles for internal and customer use.
• Seen as the SME to review technical documentation for training materials, manuals, troubleshooting guides, etc.
• Act as an SME for select technical skills, making yourself available to provide guidance and mentoring to lower-level Product Support Engineers in a positive and effective way.
• Lead by example technically, professionally, and in dedication.

Skills

Linux CLI

Email debugging

Log analysis

Regex

Remote troubleshooting

Network security experience

Customer communication

Job description

Proofpoint in Córdoba, Argentina is seeking a Product Support Engineer to deliver advanced technical support for Proofpoint products and services. You will diagnose issues, collaborate with Account Managers, SEs, Customer Success, and Professional Services, and provide knowledge base contributions.

The role emphasizes strong problem solving on Linux, email/network security, and customer-focused communication.