Senior Product Support Engineer - Cybersecurity

Jack Westin; Buenos Aires; On-site; ARS 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career success on your terms

Flexible work environment

Annual wellness and community outreach

Job summary

Proofpoint is seeking a Product Support Engineer in Córdoba, Argentina to deliver advanced technical support for Proofpoint products. You will engage with enterprise customers, troubleshoot issues in Linux environments, and collaborate with Account Managers, SEs, and Professional Services to deliver strong customer outcomes.

The role requires strong written and verbal communication, experience with email security products, and the ability to work with teams across time zones in a fast-paced

Qualifications

• 4+ years experience in a Technical Support role.

Responsibilities

• Provide advanced software technical support to customers, resellers, and partners of Proofpoint via phone and the ticketing system
• Manage cases in the ticketing system to ensure your cases are handled within SLO guidelines
• Create and send out alerts and other customer communications as necessary
• Publish Knowledge Base articles for internal and customer use
• Seen as the SME to review technical documentation for training materials, manuals, troubleshooting guides, etc.
• Act as an SME for select technical skills, making yourself available to provide guidance and mentoring to lower-level Product Support Engineers in a positive and effective way
• Lead by example technically, professionally, and in dedication

Skills

Technical Support

Linux CLI

Log Analysis

Email Security

Remote Troubleshooting

Palo Alto

Fortinet

System Debugging

Tools

Linux

Job description

Proofpoint is seeking a Product Support Engineer in Córdoba, Argentina to deliver advanced technical support for Proofpoint products. You will engage with enterprise customers, troubleshoot issues in Linux environments, and collaborate with Account Managers, SEs, and Professional Services to deliver strong customer outcomes.

The role requires strong written and verbal communication, experience with email security products, and the ability to work with teams across time zones in a fast-paced