AI Operations Enablement Specialist

Agileengine, Llc.; Ciudad de Mendoza; On-site; ARS 91,242,000 - 136,863,000; Full time

Job summary

Agileengine, Llc. is seeking an AI Operations & Enablement Analyst to build knowledge bases and deliver targeted enablement for the Service Desk and OSS. You will measure impact by tracking adoption and value metrics and produce leadership readouts with clear recommendations.

You will create dashboards, analyze trends, and propose actions to remove barriers and improve first-contact resolution and time-to-resolution.

Qualifications

• Experience in a matrixed environment, aligning priorities across teams.
• Experience developing and maintaining reusable AI playbooks and prompts.
• Working knowledge of responsible AI and safe-use practices (privacy, confidentiality, data handling) and embedding guardrails into enablement materials.
• Strong technical writing skills with experience producing knowledge base content and applying content standards.
• Proven ability to enable support teams with a focus on improving first-contact resolution and time-to-resolution.
• Strong analytical skills with experience tracking adoption and value metrics.
• Experience producing dashboards and leadership readouts that connect metrics to outcomes.
• Ability to identify adoption barriers and drive improvements through updated playbooks and feedback.

Responsibilities

• Maintain a governed, searchable library of approved playbooks and prompts (version control, change notes, and deprecation of outdated patterns).
• Create and maintain knowledge base articles (how-to, troubleshooting, known issues, escalation paths) to support AI tools and products.
• Deliver targeted enablement for support teams (walkthroughs, office hours, and release briefings) to reduce time-to-resolution and improve first-contact support.
• Track and report adoption and value metrics (usage, retention, feature penetration, time saved), segmented by persona, region, and business line.
• Analyze trends to identify adoption barriers and opportunities; recommend actions like updated playbooks or training updates.
• Produce dashboards and monthly/quarterly leadership readouts linking adoption metrics to outcomes and risks.

Skills

Matrixed environment

AI playbooks

Responsible AI

Technical writing

Knowledge base content

Analytics

Dashboards

Product feedback

Job description

Agileengine, Llc. is seeking an AI Operations & Enablement Analyst to build knowledge bases and deliver targeted enablement for the Service Desk and OSS. You will measure impact by tracking adoption and value metrics and produce leadership readouts with clear recommendations.

You will create dashboards, analyze trends, and propose actions to remove barriers and improve first-contact resolution and time-to-resolution.