AI Operations & Enablement Lead

Avantstay, Inc.; Ciudad de Mendoza; On-site; ARS 113,944,000 - 167,117,000; Full time

Job summary

Avantstay, Inc. is seeking an AI Operations & Enablement Analyst to build and maintain a knowledge base and deliver targeted enablement for the Service Desk and OSS. You will track adoption, analyze trends, and produce dashboards with actionable recommendations.

You will collaborate across a matrixed organization, develop reusable AI playbooks, and embed responsible AI practices into enablement materials while improving first-contact resolution and time-to-resolution for AI tools and products.

Qualifications

• Demonstrated success working in a matrixed environment, aligning priorities across teams to execute shared goals.
• Experience developing and maintaining reusable AI playbooks and prompt patterns, including version control, change notes, and retirement of outdated content.
• Working knowledge of responsible AI and safe-use practices (privacy, confidentiality, data handling) and the ability to embed quality and verification guardrails into enablement materials.
• Strong technical writing skills with experience producing knowledge base content (how-to, troubleshooting, known issues, escalation paths) and applying content standards/taxonomy to keep information easy to find.
• Proven ability to enable support teams with a focus on improving first-contact resolution and time-to-resolution.
• Strong analytical skills with experience tracking adoption and value metrics (usage, retention, feature penetration, time saved) and segmenting insights by persona, region, and business line.
• Experience producing dashboards and leadership readouts that connect metrics to outcomes, risks, and clear recommendations.
• Ability to identify adoption barriers, synthesize root causes, and drive improvements through updated playbooks, targeted enablement, and actionable product feedback.

Responsibilities

• Maintain a governed, searchable library of approved playbooks and prompts (version control, change notes, and deprecation of outdated patterns).
• Create and maintain knowledge base articles (how-to, troubleshooting, known issues, escalation paths) to keep the Service Desk and OSS ready to support AI tools and products.
• Deliver targeted enablement for support teams (walkthroughs, office hours, and release briefings) to reduce time-to-resolution and improve first-contact support.
• Track and report adoption and value metrics (usage, retention, feature penetration, time saved), including segmentation by persona, region, and business line.
• Analyze trends to identify adoption barriers and opportunities; recommend targeted actions such as new playbooks, training updates, or product feedback.
• Produce dashboards and monthly/quarterly leadership readouts that connect adoption metrics to outcomes, risks, and recommended next steps.

Job description

Avantstay, Inc. is seeking an AI Operations & Enablement Analyst to build and maintain a knowledge base and deliver targeted enablement for the Service Desk and OSS. You will track adoption, analyze trends, and produce dashboards with actionable recommendations.

You will collaborate across a matrixed organization, develop reusable AI playbooks, and embed responsible AI practices into enablement materials while improving first-contact resolution and time-to-resolution for AI tools and products.