AI Enablement & Operations Analyst

Worldwide Clinical Trials Limited

Ciudad de Mendoza

Hybrid

ARS 91,242,000 - 136,863,000

Full time

6 days ago

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Job summary

Worldwide Clinical Trials Limited is seeking an AI Operations & Enablement Analyst to empower service desks and OSS with organized knowledge, playbooks, and prompts. You will build and govern content, enable support teams, and measure adoption with dashboards and leadership readouts.

You bring strong writing, experience with AI playbooks, and a track record in matrixed environments. This role focuses on reducing time-to-resolution, improving first-contact resolution, and translating product

Qualifications

Experience creating knowledge base content (how-to, troubleshooting, known issues).
Ability to develop and maintain reusable AI playbooks and prompts.
Experience working in a matrixed environment to align priorities.

Responsibilities

Maintain a governed, searchable library of approved playbooks and prompts (version control, change notes, and deprecation of outdated patterns).
Create and maintain knowledge base articles (how-to, troubleshooting, known issues, escalation paths) to keep the Service Desk and OSS ready to support AI tools and products.
Deliver targeted enablement for support teams (walkthroughs, office hours, and release briefings) to reduce time-to-resolution and improve first-contact support.
Track and report adoption and value metrics (usage, retention, feature penetration, time saved), including segmentation by persona, region, and business line.
Analyze trends to identify adoption barriers and opportunities; recommend targeted actions such as new playbooks, training updates, or product feedback.
Produce dashboards and monthly/quarterly leadership readouts that connect adoption metrics to outcomes, risks, and recommended next steps.