AI-Driven Customer Success Executive (SaaS)

Darwin AI; Argentina; On-site; ARS 1,339,000 - 2,009,000; Full time

Benefits offered by this job

Language classes (English, Portuguese,

OpenAI Premium License

Paid Time Off: 25 days/year

Job summary

Darwin AI is seeking a passionate Customer Success Executive in Argentina to build long-term relationships with clients, drive adoption of our AI platform, and prevent churn.

You will be the main contact for clients, analyzing usage data, conducting Monthly Business Reviews, and identifying new use cases to maximize value. Collaborate with product and engineering to resolve issues and maintain detailed CRM records.

Qualifications

• Proven experience in Customer Success or related roles in SaaS/AI environments.
• Ability to analyze data and apply insights to customer success strategies.
• Experience with Planhat or similar CRM tools.
• Strong communication with both technical and non-technical stakeholders.

Responsibilities

• Manage ongoing relationship with assigned customers, acting as primary contact for support, updates, and optimization of AI solutions.
• Conduct Monthly Business Reviews (MBRs) to analyze customer satisfaction and AI performance, identifying opportunities for improvement.
• Proactively follow up with clients to identify new use cases and communicate product updates to maximize value.
• Monitor client accounts to detect churn risk and collaborate with internal teams to improve engagement and retention.
• Conduct adoption workshops and training sessions to increase customer proficiency and deeper integration of our tools.
• Analyze customer feedback and usage data to identify trends and areas for improvement.
• Work with Customer Support, Product and Engineering to resolve technical issues and provide feedback for product improvements.
• Maintain accurate records of customer interactions and progress using Planhat and other CRM tools.

Skills

Customer Success

Account Management

Data analysis

CRM tools

Communication

Proactive problem solving

Stakeholder management

Tools

Planhat

Job description

Darwin AI is seeking a passionate Customer Success Executive in Argentina to build long-term relationships with clients, drive adoption of our AI platform, and prevent churn.

You will be the main contact for clients, analyzing usage data, conducting Monthly Business Reviews, and identifying new use cases to maximize value. Collaborate with product and engineering to resolve issues and maintain detailed CRM records.