AI Onboarding Specialist — Launch & Client Success

Getdarwin; Argentina; Híbrido; ARS 2.009.000 - 2.902.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Language Classes

OpenAI Premium License

Paid Time Off - 25 days

Descripción de la vacante

Getdarwin is seeking an Onboarding Executive to join the Operations team, focusing on launching new clients and translating requirements into AI-assisted solutions. You will guide clients from kickoff through go-live, configuring AI assistants and ensuring a smooth implementation.

You will collaborate with Sales, Support, and Product teams, maintain proactive WhatsApp communication, and train customers on using their AI agents. A passion for technology and AI is essential.

Formación

• Proven experience in Customer Experience, Onboarding, or Technical Support roles.
• Ability to analyze client needs and translate them into technical configurations.
• Experience creating and managing JSONs, and understanding of structured logic flows.
• Strong communication and collaboration skills across departments.

Responsabilidades

• Carry out the onboarding process of new client accounts, ensuring all information is collected and configured for a successful launch.
• Conduct kick-off meetings with clients to align expectations, gather requirements, and walk them through the onboarding journey.
• Build and configure AI assistants using internal tools, based on client needs and business logic.
• Collaborate with Sales, Customer Support, and Product teams to ensure a seamless handoff and a unified client experience.
• Maintain clear and consistent communication with clients through WhatsApp, following up regularly to resolve blockers and ensure progress.
• Deliver the first version of the AI promptly and ensure it meets quality standards before going live.
• Monitor and manage onboarding timelines, ensuring accounts are launched within the SLA and not flagged as churn risks.
• Provide initial training and resources to help clients test and understand their AI agent.

Conocimientos

Customer Experience

Onboarding

Technical Support

JSON

Logical Thinking

Communication

Herramientas

Zapier

Descripción del empleo

Getdarwin is seeking an Onboarding Executive to join the Operations team, focusing on launching new clients and translating requirements into AI-assisted solutions. You will guide clients from kickoff through go-live, configuring AI assistants and ensuring a smooth implementation.

You will collaborate with Sales, Support, and Product teams, maintain proactive WhatsApp communication, and train customers on using their AI agents. A passion for technology and AI is essential.